Security and Privacy

In this section

Shop with safety at Currys

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At Currys, we guarantee every order you make on our website is in safe hands. Security is important to us and we make every effort to ensure our transaction process is trustworthy and that your personal information is secure.

We use strict security precautions to make our website safe and any data you enter while on the site is encrypted before being transmitted. When shopping online check your internet browser for the padlock or key image displayed indicating you are in a secure environment.

If for any reason, this has been disabled on your browser, you won’t be able to transact or login until you reset these options under ‘control panel’ then ''security''.

 

Protecting your credit card details and personal information online

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Because we’re verified by Verisign, any personal information you enter, such as your name, address and card details, are all safely encrypted. That means any data passed between your computer and us cannot be read by hackers, spammers, frauds or any other known type of cyber threat.

To continue protecting your personal information, we suggest you enter your password each time you wish to view a page containing your personal details.

For added protection against the unauthorised use of your credit or debit card online, you can enrol your card in MasterCard SecureCode or Verified by Visa scheme, which enables you to set a private code for online transactions.

 

Protecting you against fraud

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We use identity checking to protect you and detect and prevent fraud. As part of our security checks, we may call you to verify your details and your identity.

Card transactions are authenticated on our behalf by our Identity Verification partner, currently 192.com. This means that, for your own security, we try to ensure that only the owner of the card is able to use it.

 

 

The information we collect from you

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We’ll collect the personal details you gave us, such as your name, address, email address, and information about how you browse or shop with us so we can improve our online service to you. This data can include:

  • your Internet protocol (IP) address
  • log in and password details
  • your browser type and version
  • your purchase history
  • session information and the clickstream to, through and from our website
  • your use of email updates, if you have chosen to receive emails from us
 

What we do with the information we collect

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For administrative purposes, we may need to pass the information we collect to other companies within our group. We may also use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us. The details we collect help us:

  • process your order and provide aftersales service
  • carry out security checks and check with our Identity Verification partner
  • comply with legal requirements e.g. if you buy a TV, we are obliged to pass your details to the TV licensing authority

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information.

Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you or require you to enter your password to access areas of the site displaying sensitive personal information.

 

Our tips for safe online shopping

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  • Protect your password by making it difficult to guess
  • Enrol your card in MasterCard SecureCode or Verified by Visa scheme. You will be able to set a PIN for online transactions for added protection against any unauthorised use of your credit or debit card online.