CARE PLANS

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600 engineers nationwide Over 2,000 repairs a day 3 months guarantee 3 months guarantee

Cooking

When you buy your new cooker, your product’s manufacturer’s guarantee will cover against mechanical and electrical breakdown. Our Care Plan is designed to provide a more comprehensive after-care service, to give you the assurance that the product you’ve just bought will be protected now and in the years to come.

With a Care Plan you’ll benefit from a 14 day repair promise, unlimited repairs and you’ll never pay a penny more - all parts, labour and call out charges are included. You have the option to pay once for 3 or 5 years protection or you can choose to pay as you go.

Key benefits:

  • Protection against breakdown or mishap
  • We’ll fix or replace with new
  • All parts, labour and call out charges covered
  • Full valet of your cooker every year

Ask yourself these few simple questions:

  • Do you plan on owning your new cooker for several years?

  • Would you be unsure where to turn if your cooker breaks down?

  • Do you agree fixing or replacing a cooker is costly?

  • Do you want to have a full check and deep clean service for your cooker every year?

If your answer is yes to any of the above, then you should definitely consider a Care Plan to give you peace of mind should things go wrong.

BENEFITS:

Protection against breakdown
Whether it’s a faulty ignition or the fan keeps running, if your cooker breaks, we’ll fix it.
Protection against mishap
We don’t expect you to wrap your cooker in cotton wool. If your product suffers a mishap, we’ll fix it.
yes
Fast fix
We’re so confident we can repair your cooker quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*
You won’t pay a penny more
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
We’ll fix or replace with new
No matter how long the repair takes, there’s no cost to you.
yes
Unlimited repairs
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
Request a replacement
If your product goes wrong again after the 3rd repair, you can request a replacement.
Valet every year
We’ll carry out a full check and deep clean so your cooker is as good as new.
Worldwide protection
If you take your cooker with you when you move abroad and it breaks down, don’t worry, we can still help.

*14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.

You can purchase a Care Plan over 3 or 5 years or you can pay monthly by direct debit from as little as £2 a month. There’s no fixed term and you can cancel the agreement anytime you like.

CARE PLAN

Cookers 3 Years 5 Years Monthly
£200 and under £29 £49 £2.00
£200 - £300 £49 £69 £2.50
£301 - £400 £69 £89 £3.50
£401 - £500 £89 £119 £4.00
£501 - £600 £99 £139 £5.00
£601 - £2500 £129 £169 £6.00
With 2 years standard guarantee
£200 and under £29 £49 £2.00
£201 - £500 £59 £79 £2.50
£501 - £2500 £79 £99 £3.50

Protect your product with a Care Plan:

Just add a Care Plan to your order at the checkout