CARE PLANSbrought to you by
We want you to enjoy using your new heater or air conditioning unit for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.
One of the best ways of protecting your heater or air conditioning unit now and in the future is with a Care Plan; providing peace of mind should the worst ever happen.
Alternatively, if your heater or air conditioning unit costs less than £150 you can purchase Instant Replacement. To find out more click here.
- Protection against breakdown or mishap
- We’ll fix or replace with new
- All parts, labour and call out charges covered
- Unlimited repairs
See the table below for the key benefits of the plan.
| Protection against breakdown |
Whether it’s a faulty thermostat or won’t switch on, if your heater or air con breaks, we’ll fix it.
| Protection against mishap |
We don’t expect you to wrap your heater or air con in cotton wool. If your product suffers a mishap, we’ll fix it.
| Fast fix |
We’re so confident we can repair your product quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*
| You won’t pay a penny more |
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
|We’ll fix or replace with new |
If we are unable to repair your product, we’ll give you a brand new one.
| Unlimited repairs |
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
| Request a replacement |
If your product goes wrong again after the 3rd repair, you can request a replacement.
| Worldwide protection |
If you take your heater or air conditioning unit with you when you move abroad and it breaks down, don’t worry, we can still help.
*14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.
You can purchase plans over 3 or 5 years or you can pay monthly by direct debit from as little as £1.50 a month. There’s no fixed term and you can cancel the agreement at any time you like.
|Heaters & Coolers||3 Years||5 Years||Monthly|
|£151 - £200||£29||£49||£1.50|
|£201 - £400||£39||£59||£2.00|