WHATEVER HAPPENS

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600 engineers nationwide Over 2,000 repairs a day 3 months guarantee 3 months guarantee

Laptops

We want you to enjoy using your new laptop for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or accidental damage.

One of the best ways of protecting your laptop from now and in the future is with a Whatever Happens Care Plan; providing peace of mind should the worst ever happen. With two levels of support to choose from, the Whatever Happens Premier Care plan includes additional benefits such as 24/7 freephone support, plus the loan of a laptop to keep you going.

Key benefits:

  • Covers breakdown through mishaps
  • We’ll fix or replace
  • All parts and labour charges covered
  • Worldwide protection

Ask yourself these few simple questions:

  • Will you take your laptop out of the home or abroad often?

  • Will you be storing lots of work or personal information on your laptop?

  • Do you sometimes eat or drink when you are using your laptop?

  • If required, would you want an experienced engineer to fix your laptop?

If your answer is yes to any of the above, don’t leave things to chance; a Whatever Happens Care Plan will give you the assurance you need should anything go wrong your laptop will be taken care of.

There are two levels of support to choose from; Whatever Happens Care Plan and Whatever Happens Care Plan Premier. See the table below for the key benefits of each plan.

Benefits at a glance

Whatever Happens Care Plan

Whatever Happens Care Plan Premier

We'll fix or replace it
If we are unable to repair, we’ll replace it with the same or similar product.
Max repair time 7 days*
Breakdown through mishaps
Because incidents do happen, even to the most careful of us!
Parts and labour costs covered
No expensive charges for parts and labour – we’ll pay for them all.
No fault - no charge
If no fault is found we won’t charge.
Request a replacement
If your laptop goes wrong again after the 3rd repair you can request a replacement.
Clever remote fix
We can solve over 80% of problems over the phone.
Free recovery of lost files
If a file or precious document goes missing, we’ll try and track it down.
yes
In home collection
You don’t need to bring your product to us, we’ll come to you.
yes yes
Worldwide protection
If you take your product abroad, it’s still protected.
Computer Healthcheck every year
To make sure your computer works as good as new, you’ll be entitled to a free MOT every year to remove any nasties.
no yes
24/7 freephone support
From wireless woes to Windows® worries, we can solve your queries and show you how
Timed slot
You don’t have to wait in all day; you can request a time slot for collection
Yes
Loan laptop to keep you going
If we need to send your product to our repair lab, you can request a loan laptop.

*7 day maximum repair time starts from the date of the engineer’s first visit.

* Home collection is subject to availability

You can purchase plans over 2 or 3 years or you can pay monthly on a direct debit basis from as little as £3 a month. There's no fixed term and you can cancel the agreement at any time you like:

WHATEVER HAPPENS CARE PLAN

Laptops & Netbooks 2 Years 3 Years Monthly
£200 and under £49 £69 £3.00
£201 - £250 £69 £99 £4.00
£251 - £300 £89 £129 £5.00
£301 - £350 £109 £149 £6.00
£351 - £400 £119 £159 £7.00
£401 - £500 £129 £169 £7.50
£501 - £600 £149 £179 £8.00
£601 - £800 £169 £199 £8.50
£801 - £1000 £189 £249 £9.50
£1001 - £1250 £239 £299 £11.50
£1251 - £3000 £299 £399 £13.00

WHATEVER HAPPENS CARE PLAN PREMIER

Laptops & Netbooks 2 Years 3 Years Monthly
£200 and under £89 £119 £5.50
£201 - £250 £109 £149 £7.00
£251 - £300 £129 £179 £8.50
£301 - £350 £159 £209 £9.50
£351 - £400 £169 £229 £10.50
£401 - £500 £179 £239 £11.00
£501 - £600 £189 £249 £11.50
£601 - £800 £199 £269 £12.00
£801 - £1000 £249 £339 £13.00
£1001 - £1250 £299 £399 £15.00
£1251 - £3000 £369 £489 £16.50

Protect your product with a Whatever Happen Care Plan:

Just add a Care Plan to your order at the checkout