CARE PLANS

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600 engineers nationwide Over 2,000 repairs a day 3 months guarantee 3 months guarantee

Vacuums

We want you to enjoy using your new vacuum cleaner for years to come. Your manufacturer’s product guarantee provides cover for mechanical and electrical breakdown but will be limited to a year and may not cover parts or breakdown through mishap.

One of the best ways of protecting your vacuum cleaner now and in the future is with a Care Plan; providing peace of mind should the worst ever happen.

Alternatively, if your vacuum cleaner costs less than £150 you can purchase Instant Replacement. To find out more click here.

Key benefits:

  • Protection against breakdown or mishap
  • We’ll fix or replace with new
  • All parts, labour and call out charges covered
  • Unlimited repairs

See the table below for the key benefits of the plan.

BENEFITS:

Protection against breakdown
Whether it’s lost suction or won’t switch on, if your vacuum cleaner breaks, we’ll fix it.
Protection against mishap
We don’t expect you to wrap your vacuum cleaner in cotton wool. If your product suffers a mishap, we’ll fix it.
Fast fix
We’re so confident we can repair your vacuum cleaner quickly we’ve made a promise – if we fail to fix it within 14 days you can ask for a replacement.*
You won’t pay a penny more
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.
We’ll fix or replace with new
If we are unable to repair your vacuum cleaner, we’ll give you a brand new one.
yes
Unlimited repairs
There’s no limit to the amount of repairs you can have, we’ll always be there to help.
yes
Request a replacement
If your product goes wrong again after the 3rd repair, you can request a replacement.
yes
Worldwide protection
If you take your vacuum cleaner with you when you move abroad and it breaks down, don’t worry, we can still help.
yes

*14 day repair promise starts from when we collect your item or when you drop your item to one of our stores.

You can purchase a Care Plan over 3 or 5 years or you can pay monthly by direct debit from as little as £2 a month. There’s no fixed term and you can cancel the agreement anytime you like.

WHATEVER HAPPENS CARE PLAN

Vacuum Cleaners 3 Years 5 Years Monthly
Over £150 £44 £59 £2.00

Protect your product with a Care Plan:

Just add a Care Plan to your order at the checkout