Sales, customer service and Care Plans
Please call 0344 561 0000 to speak to a member of our Sales Team. They are available:
Wednesday 23rd November: 8am - 9pm
Thursday 24th November: 8am - 9pm
Black Friday (25th November): 7am - 9pm
Saturday 26th November: 9am - 6pm
Sunday 27th November: 10am - 5pm
Cyber Monday (28th November): 7am - 9pm
Tuesday 29th November: 7am - 9pm
Customer Service and Care Plan support can be reached on 0344 561 1234 and is available:
Monday to Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: 9am - 6pm
Tracking your order
You can track your order online at our Knowhow Track it page, or via the courier specified in your confirmation email. All you need is your reference number (found on your order confirmation email), your postcode and telephone number.
If you have chosen standard free delivery for a large product, you can find out the expected time of your delivery after 9pm the night before your confirmed delivery date. Simply go to Knowhow Track it and enter your details to view the delivery schedule. Please note: In some instances, the information for your delivery may not become available until after 10pm.
If you are having problems with a product, don't hesitate to contact our Knowhow team on 0344 561 1234.
They provide technical support for all of our products, including white goods and computers.
Technical support is available 24/7, although opening hours are subject to change over the Christmas period and on bank holidays.
Write to us
If you prefer, you can write to us at:
PO Box 1687
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To enable us to answer your query as quickly as possible, please provide your name, postcode, and phone number along with any other relevant information such as your order number or other purchase details. Thank you.