Frequently Asked Questions

  • 1. What is ‘Reserve & Collect’?

    Reserve & Collect is a convenient service we offer that allows you to browse for products online, and if you would like to purchase with us, you can choose to pick up your items from your nearest store where the product is available. We even offer Currys, Currys.Digital, PC World and Currys PC World stores for you to pick up from to make it easier for you.

    For more information please visit our Reserve & Collect page

     

  • 2. What are your delivery options?

    Small products, such as cameras etc. are delivered by courier or post, whilst larger products are delivered through our own delivery service.

    For more information please visit our Delivery page

     

  • 3. How do I know when my order will be delivered?

    You will receive an email once your order has been confirmed that will give you details of how you can track your order.

    For more information please visit our Track your Order page

     

  • 4. Can I change the delivery date of my order?

    For larger products, we can change the delivery date if you call us before 12pm the day before delivery, call 0844 561 1234. Unfortunately we cannot change the delivery date of small items delivered by courier or post..

    For more information please visit our Help with your Order page

     

  • 5. Can you collect my old product?

    For products delivered through our home delivery service we can take your old product away, free of charge, all we ask is that you disconnect the product, making sure it if defrosted/emptied of water etc.
     

  • 6. Can you install my new product?

    We offer a range of installation services to make sure you get the best from your purchase, just select the right service, by clicking ‘add installation’ when you place your order.

    For more information please visit our Installation page

     

  • 7. Price match, what is that?

    We want you to be able to shop with confidence at Currys, that’s why we will not only match a competitors price, we’ll beat it by 10% of the difference.

    For more information please visit our Price Promise page

     

  • 8. What do I do if I want to return my product?

    We want you to be happy with your purchase, if for any reason you are not, there are 3 easy steps on returning products.Click on the link below for details.

    For more information please visit our Returns and Cancellations page

     

  • 9. What do I do if my product stops working?

    We select the best products for you, however sometimes products do go wrong, we always recommend that you check the products troubleshooting guide, but if this does not help click on the link below:

    For more information please visit our Help with your Product page

     

  • 10. How do I find out where my nearest store is?

    Use our store finder to find your nearest store, including opening times, and don’t forget that you can Reserve & Collect at all of our stores, making sure you don’t have a wasted journey. The stores we’ll show you will be Currys, Currys.Digital, PC World and Currys PC World stores to make it even easier to shop with us.

    For more information please visit our Store Locator page