Help with your order

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Help with your order

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We have one of the largest customer contact centres in electrical retailing. Our team is dedicated to help support you before and after you place your order – 7 days a week.

Ask a question about your order

The simplest way to get in touch with our Customer support team is via the Contact us facility located on the Customer services page.

Alternatively if you have a questions about a purchase, an after sales query or simply wish to give us some feedback, you can contact us on 0844 561 0000 and select from the following 4 options:
1. For details of local stores including address and opening hours
2. To talk to our team about buying a product or to reserve an item at your local store
3. If you are expecting a delivery or any other aspects of our delivery service
4. Any other service including product faults and repairs or other after sales service
 

Ask a question about home delivery

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Call our home delivery helpline on 0844 561 7000

Opening hours:

  • Mon–Fri: 8am–8pm
  • Sat: 8am–6pm
  • Sun: 9am–6pm
 

Contact Whatever Happens™ Care Plan

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Call Whatever Happens™ Care Plan on 0800 587 8787

Opening hours

  • Mon–Fri: 8am–8pm
  • Sat: 8am–6pm
  • Sun: 9am–6pm