INSTALLATION FAQSbrought to you by
How to book
Add installation at the 'confirm basket' page when you order a cooker online at Currys.co.uk.
Call our Knowhow Contact Centre on 0844 561 1234. Please have your card details to hand when you call.
Ask a store colleague to book the installation service when they arrange delivery of your new cooker on a day to suit you.
Frequently asked questions
Q: I've booked an installation. Can you give me some idea when you will arrive?
A: You can track your delivery at www.knowhow.com. Please make sure someone responsible is at home to sign for the installation.
Q: I've already had my product delivered. Can I still book an installation?
A: We are happy to install most products even if you bought them elsewhere or have already had it delivered (excludes washing machines, tumble dryers and dishwashers).
Q: I've booked installation for my new Smart TV but don't have an internet connection in the living room. What do I need?
A: You will need to have a broadband connection with a wireless enabled modem or router. If the Smart TV does not have wireless built-in you will need to purchase a wireless dongle before we arrive.
Q: I've bought a new electric cooker but I need a gas cooker disconnected and taken away. Is that OK?
A: Yes but please let us know after booking your installation online by calling our customer contact centre on 0844 561 1234.
Q: I need the door swapping on my new fridge freezer. Could you do this when you deliver it?
A: Yes we provide a door reversal service for £30 with delivery on selected models. Please check the product specification on the product page first to make sure this service is available to you.
Q: If for any reason the installer is unable to complete the installation, can I have the service refunded?
A: We cannot offer a refund if you have not completed the necessary pre-visit preparations or if additional work is required to complete the installation that we don't cover. It is therefore really important you read the checklist for your installation before we arrive.