Customer Services


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Nationwide Expert installers 7 days a week Free disconnection

Laundry Installation Service

Our expert installers can install your washing machine or washer dryer to save you the hassle.

We can install your new appliance at the same time we deliver. We'll also take away the packaging and recycle your old appliance if you want us to. You can arrange a visit from our engineers on any day of the week, for most of the UK.

We'll unpack, check and connect your new appliance so it's ready to use and ensure the appliance is level and that there are no leaks.

Why us?

Professional installation by one of our expert installers
We’ll disconnect your old appliance for free
We'll ensure your appliance is fully working and ready to use

Washing machine


  • Washing machine £20
  • Washer Dryer £20
  • Removal & recycling £10
Note: If your product is delivered directly by the manufacturer, installation is done through them and prices may vary.

These services are only available when we deliver and cannot be purchased separately.

Here's what we'll do...



Ensure that the existing electrical and plumbing connections are safe to use, and are suitable with the new appliance.



Disconnect the existing appliance, un-box and check the new product.


Remove the transit bolts, connect your appliance to a suitable mains water supply within 1.5 metres of your product and then connect to an existing electrical socket.



Test to make sure there are no leaks. Connect the waste hose to suitable spigot, down pipe and existing extended waste connections.



Level the appliance and check that it’s fully working and operational.


Take the packaging from your new appliance away. If you purchase our removal and recycling service we'll also take your old appliance away.

Check list before we arrive

Before we arrive, please ensure the following:

That we have clear access to the area you want your new appliance installed and that it will fit into the space. If stairs are involved that there is room to manoeuvre the appliance.

That there is a suitable electrical connection within 1.5 metres of the required location.

That there is the necessary plumbing and waste connections within 1.5 metres of the required location.

You check to track your delivery and make sure someone responsible is home to sign for the installation.

If you are unsure your washing machine or washer dryer installation can meet the requirements listed above, please call to discuss on 0344 561 1234.

How to book

Add installation at the 'confirm basket' page when you order a cooker online at

Call our Knowhow Contact Centre on 0344 561 1234. Please have your card details to hand when you call.

Ask a store colleague to book the installation service when they arrange delivery of your new cooker on a day to suit you.