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Frequently asked delivery queries

    What are my delivery options?
    We can deliver large items with our free all day delivery or in 4 hour delivery slots at a time to suit you from as little as £5. Smaller items are delivered through the post or by courier free of charge or on a day and time to suit you for a small charge.


    How do I know when my order will be delivered?
    If you have booked a delivery slot you’ll receive an email with the delivery details. If you have selected our free all day delivery, we’ll email you once your order has been confirmed and give you details of how you can track your delivery. If you provide us with a mobile number we’ll text you the day before as a reminder.


    Can I change the delivery date of my order?
    If you selected a free delivery online you can amend your delivery date to a later one by calling our team on 0844 561 1234 before 12pm the day before your delivery is due. Unfortunately we cannot change the delivery date of small items delivered by courier or post.


More about our market-leading delivery options

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Mobile WiFi
What is Mobile Wi-F?

Now with 3 you can have Mobile Broadband with Wi-Fi and you won’t even have to hunt for a hotspot. Our wireless modem works with anything that’s Wi-Fi enabled, like a laptop or iPod touch.
It’s small enough to fit in your pocket, so your Wi-Fi can go wherever you go.

Only Available on 3 Network
How does it work?

With Mobile Wi-Fi from 3, you can connect to Wi-Fi enabled devices, like laptops and the iPod touch to the internet.

Mobile Wi-Fi also means you can connect a variety of devices to the wireless modem at the same time. So while you’re checking emails on a laptop, you can download a track from iTunes onto your iPod Touch.

There’s no need to load any software onto your laptop or PC first – the Wi-Fi just needs to be turned on.

 
FAQs
 

Mobile Wi-Fi allows you to create your own wi-fi connection wherever you are without using a USB port or dongle. Once connected, you can use this mini modem to link up to 5 wi-fi enabled devices to the internet at the same time.

The Mobile Wi-Fi device, battery, mains charger, user guide (including security key) and SIM card.

You’ll need your Mobile Wi-Fi device and the SIM card that comes with it. The set-up guide shows you how to insert the SIM into the modem and also how to charge your modem when you need to. If you purchase the Pay As You Go version you will also need a top-up voucher so you can top-up your account.

It’s really easy. Using either wi-fi or the USB cable provided, turn on the Mobile Wi-Fi, choose the wireless option on your laptop or other wi-fi enabled device, select connect , then enter the security key. You can now connect to the internet.

It gives you access to the dashboard so you can check usage, send text messages, and increases speed.

Any wi-fi enabled device - laptops, netbooks and the iPod touch for example. You can also hook up your hand held games consoles, such as the Nintendo DS or Sony PSP for online gaming on the move.

The amount of data you use depends on what you do while you’re online. 1GB will normally let you surf for 10 hours, or download one film or 200 music tracks.

Simply log into my3.three.co.uk on your PC or laptop to activate the top-up. You can then convert the top-up to one of our three Add-ons: Broadband Lite (1GB of data for £10), Broadband Plus (3GB of data for £15) or Broadband Max (7GB for £25). Please note that three.co.uk and My3 are free to browse using Mobile Wi-Fi.

Once you’re online using Mobile Wi-Fi, they’ll need to go to my3.three.co.uk, where you’ll be automatically logged into your account. You can then find out how much data you’ve used so far, and the current spend on your bill. Don’t forget that three.co.uk and My3 are free to browse using Mobile Wi-Fi.

 
 
Getting to know your modem
Diagram
Diagram
 
How much data will it use?

The amount of data you use depends on what you do while you’re online.

Mobile Wi Fi
  ONLINE
(hours)
EMAILS MUSIC
TRACKS
(4 min singles)
VIDEO
(4 min clips)
1GB
10 1000 32 5
3GB
30 3000 96 15
5GB
50 5000 160 25
7GB
70 7000 224 35
How much does it cost? Pay as you go
PRICE PLAN WHAT''S INCLUDED PRICE BUY
Pay as you go Modem only, you''ll need to buy a top up £49.99 More Info >
3GB Starter Modem + 3GB of data that lasts up to 3 months. Once it''s all gone just buy a top-up and PAYG. £69.99 More Info >
Pay Monthly
PER MONTH NETWORK INCLUSIVE DATA CONTRACT LENGTH MODEM PRICE BUY
£9.50 Three 1GB 18 Months FREE More Info >
£17 Three 5GB 18 Months FREE More Info >
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