- Meet the new Windows
- Windows 10 features
- Explore devices
- KNOWHOW support
- How to upgrade to Windows 10
Meet the new Windows
Windows 10 Pre-installed
Windows 10 is now available pre-installed on our new computing range including Windows laptops, 2in1s, desktops PCs, All-in-one PCs and tablets. Windows 10 feels familiar yet better than ever - it combines the best features of Windows 7 and 8 for fun, intuitive and productive computing whatever your experience level. Windows 10 is packed with great new features for staying organised, having fun and getting things done including Windows Hello, Cortana & Microsoft Edge. It's the Windows you know and love... but better.
Windows 10 features
Your truly personal digital assistant who learns about you over time and works across all your Windows 10 devices to help get things done. Cortana’s also great at reminders, delivering them at the right time and place so you forget less and can do more.
The all-new browser built to give you a better web experience, one that’s made for easy reading, personal search recommendations and effortless browsing. Write1 or type notes directly on web pages and share them with others, read online articles free of distraction, and save your favourite reads for convenient access later.
Enjoy the biggest Xbox franchises, get the best of Xbox Live7 and use the Xbox app to connect to your Xbox community, achievements, and game collection. Start recording gameplay in seconds, compete against console players and stream games from your Xbox One to any Windows 10 PC in your home.
Make passwords a thing of the past. Windows Hello recognises your face to unlock and log into your device without needing to enter a password. Selected devices only – look out for PCs and laptops featuring an Intel® RealSense™ 3D camera.
Windows 10 makes sure your apps and content are displayed beautifully across all your devices in all their modes. Switch your 2in1 from laptop mode to tablet mode for example, and watch Windows transform into a touch optimised interface.
More Windows 10 Features
Windows 10 is the familiar feel of Windows - only better. The Start menu is back and better than ever so you can expand and customize it.
Fast and responsive.
Technologies like InstantGo2 let you boot up and resume quickly. Your apps and the web run speedy-fast because the system balances the memory and processor resources efficiently.
More protection. Prompt updates.3
Windows Update provides more than just security updates and patches. Now you get prompt updates to help you stay current with the latest Windows experience.
With Windows 10 you don't have to replace all your stuff.
Voice, pen and gesture4
More natural ways of interacting so you can choose what's best for you.
Start and Live tiles
At-a-glance view of everything that matters most.
Windows 10 comes with 15 GB of free OneDrive storage. Keep your photos, files and docs in one place - you can reach your stuff anytime, from anywhere and from any device whether it's Windows or not.
First party Apps
Windows 10 comes with great built-in apps too, like Maps, Photos, Mail & Calendar, Music, Video, People, and Messaging.
The world's greatest productivity suite, on the world's most productive operating system.
Snap up to four apps on the screen and create new desktops for more space.
Store and Apps7
Visit the new Windows Store, your one-stop shop for great games, apps, music, and video10.
Explore our Windows devices and experience Windows 10
Setting up your new computer is easy with support from our KNOWHOW experts.
We’ll set up your laptop for you
Our online video tutorials
For technical support
Set Up & Showhow
We’ll get you up and running in no time. We’ll set up a Windows account, install essential apps and create the recovery media. In addition, we can show you how to make the most of your new Windows 10 computer with our one-to-one Showhow tutorial. We'll show you how to personalise your desktop and lock screen, create a PIN/picture password and take you through apps such as Contacts, Photos and News. We'll then show you how to use the new features including Cortana, Microsoft Edge and the Action Centre.
Windows Online Course
Learn about Windows 10 at your own pace with our full eLearning tutorial that will teach you everything you need to know. You will get unlimited access to our online video course which includes a complete walkthrough of Windows 10 - showing you what's new, top tips and more.
Help & Advice
If you need any further help and advice on getting to grips with Windows 10, you can call our UK based contact centre on 0344 561 9640.
We can support you with a range of technology questions over the phone, 24/7. Our UK team of experts can answer your queries including help on how to set up your printer or software, connecting to the internet and more.
How to upgrade to Windows 10?
Upgrading is easy
If you’ve purchased a new device with Windows 7, or 8.1 installed you can upgrade to Windows 10 for free*. Our easy-to-follow Knowhow video tutorial below is a step by step guide to help you through the process. Whether you have an existing or brand new computer, if you're not keen on doing it yourself, our Knowhow experts can help you upgrade, even if you didn't buy your computer from us.
How do I upgrade my new computer?
How do I upgrade?
1. Ensure your computer is connected to the Internet during the initial setup.2
2. You will be prompted that Windows 10 is available to be installed, follow the on-screen instructions and 'Agree'.
3. Windows 10 will download automatically in the background. You can use your computer as normal while this is happening.
4. When the download is finished, you will be prompted to upgrade. Follow the on screen instructions to complete the upgrade. This may take up to an hour, so sit back and relax. No data will be lost during this process.
How do I upgrade my existing computer?
How do I upgrade?
1. Download the 'Get Windows 10' app by completing all Windows updates.
2. Use the 'Get Windows 10' app to check if your device is compatible for upgrade.
3. If you have already reserved your upgrade of Windows 10 you should await notification that your download is ready. Download times may vary.
4. Once prompted, proceed with the download and Windows 10 will download automatically in the background. You can use your computer as normal while this is happening.
5. When the download is finished, you will be prompted to upgrade. Follow the on screen instructions to complete the upgrade. This may take up to an hour, so sit back and relax. No data will be lost during this process.
* Offer valid for qualified Windows 7 and Windows 8.1 devices (including devices you already own) for one year after Windows 10 upgrade availability. Download the 'Get Windows 10' app to check if your device is compatible.
1 Hardware dependent.
2 Windows 10 upgrade can also be started from Windows Update if an Internet connection was not detected during initial set up.
3 Cortana available in select global markets at launch. Cortana experience may vary by region and device.
4 Hardware dependent.
5 Windows Hello requires specialized hardware, including fingerprint reader, illuminated IR sensor or other biometric sensors.
6 Broadband internet required for some features (ISP fees apply). Xbox Live features only available with supported games in Xbox Live-supported countries, see xbox.com/live/countries.
7 Internet connection required. ISP fees may apply.
8 The number of applications that can be snapped will depend upon the minimum resolution for the application.
9 App experiences may vary.
10 ISP fees may apply.