We always want to deliver world-class customer service and put customers' best interests first. To check we are doing this, Dixons Retail periodically carry out a review of a selection of complaints made in connection with the sale of Leasing Agreements to identify any potential issues with the way we handled such complaints.

We recently wrote to you in regards to this and if you would like to discuss this further please feel free to call us on 0800 458 6115 or alternatively you can email us at DCCustomerExperience@dixonscarphone.com.