Due to a technical system error, an online purchase that you made using flexible credit from ‘Your Plan’ has not yet been added to your account. We are sorry for this error and any inconvenience this may have caused you. We are in the process of rectifying this and your purchase will be added to your ‘Your Plan’ in the coming days.

We recently wrote to you in regards to this and if you would like to discuss this further please feel free to call us on 0800 458 6115.