Customer Services
Contact us
Due to the impact of COVID-19, we’re running a limited service over the phone, so you may experience extended waiting times.
Our average wait time on the phone is more than 1 hour.
Please read the updates and FAQs on our COVID-19 page before calling, and only call regarding urgent issues.
We are working hard to bring you the best service possible, and we apologise for the inconvenience this may cause.
Tracking your order
Subject to what you’ve ordered, and where you want it sent, you can easily track its delivery.
If it’s a large kitchen appliance or big-screen TV, either:
- Sign in to your Currys PC World account, find the order you want to track, and click on the tracking link (where available)
OR
- Visit our Team Knowhow Track it page (you’ll need your order number, postcode and phone number)
If you’ve chosen standard free delivery, you can view the expected delivery time from 9:00-10:00pm on the night before your confirmed delivery date.
If it’s a small appliance or accessory, either:
- Sign in to your Currys PC World account, find the order you want to track, and click on the tracking link (where available)
OR
- Visit the order-tracking website for the courier shown in your order-confirmation email
Over the phone
Sales
Please call 0344 561 0000 to speak to a member of our Sales Team. They are available:
Monday: 8am – 8pm
Tuesday: 8am – 8pm
Wednesday: 8am – 8pm
Thursday: 8am – 8pm
Friday: 8am – 8pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm
Customer Service - help & support
Please note, our average wait time over the phone is over 1 hour. Please only call if urgent.
Customer Services can be reached on 0344 561 1234 and is available:
Monday: 8am – 8pm
Tuesday: 8am – 8pm
Wednesday: 8am – 8pm
Thursday: 8am – 8pm
Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 9am – 6pm
Write to us
If you prefer, you can write to us at:
Currys
PO Box 1687
Sheffield
S2 5YA
Extended warranty customers - Email us
This mailbox is for customers with an extended warranty product (Care & Repair, Repair & Support Plan, Instant Replacement Plan or Care Plan)
To enable us to answer your query as quickly as possible, please provide your name, postcode, and phone number along with any other relevant information such as your order number or other purchase details. Thank you.