Customer Services

Contact us

Due to the impact of COVID-19, we’re running a limited service over the phone, so you may experience extended waiting times.

Our average wait time on the phone is more than 1 hour.

In order to help you complete a variety of tasks more quickly and easily, without the need to call us, we have created a number of services which are now available online. Please use the links below if they can help you manage your request.

If you would like to Track Your Order please click here

To Return unwanted small items please click here

To Renew your Careplan please click here

To Cancel your Careplan please click here

To Schedule a Valet service please click here

Alternatively, before calling please read the updates and FAQs on our COVID-19 page, and only call regarding urgent issues.

We are working hard to bring you the best service possible, and we apologise for the inconvenience this may cause.

Tracking your order

Subject to what you’ve ordered, and where you want it sent, you can easily track its delivery.

If it’s a large kitchen appliance or big-screen TV, either:

• Sign in to your Currys PC World account, find the order you want to track, and click on the tracking link (where available)

OR

• Visit our Team Knowhow Track it page (you’ll need your order number, postcode and phone number)

If you’ve chosen standard free delivery, you can view the expected delivery time from 9:00-10:00pm on the night before your confirmed delivery date.

If it’s a small appliance or accessory, either:

• Sign in to your Currys PC World account, find the order you want to track, and click on the tracking link (where available)

OR

• Visit the order-tracking website for the courier shown in your order-confirmation email

Over the phone

Sales

Please call 0344 561 0000 to speak to a member of our Sales Team. They are available:

UPDATED OPENING TIMES:

Monday: 8am – 8pm
Tuesday: 8am – 8pm
Wednesday: 8am – 8pm
Thursday: 8am – 8pm
Friday: 8am – 8pm
Saturday: 9am – 6pm
Sunday: 10am – 5pm

Customer Service - help & support

Please note, our average wait time over the phone is over 1 hour. Please only call if urgent.

Customer Services can be reached on 0344 561 1234 and is available:

UPDATED OPENING TIMES:

Monday: 8am – 8pm
Tuesday: 8am – 8pm
Wednesday: 8am – 8pm
Thursday: 8am – 8pm
Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 9am – 6pm

Write to us

If you prefer, you can write to us at:

Currys
PO Box 1687
Sheffield
S2 5YA