EE is the fastest and most widely available 4G network in the UK, giving you superfast mobile internet speeds in more locations than any other UK mobile network provider.
4G in more places
With EE, you don’t have to be in a city or town to enjoy the benefits of 4G. It’s available far and wide, covering 99% of the UK population. Use your mobile data to make video calls from your favourite festival, share a selfie from the top of a remote hillside, or stream music when you’re relaxing on the beach. You can do it all with EE.
EE SIM Swap
If you’re an EE customer and you purchase an EE pay monthly plan from the Carphone Warehouse website, you’ll be sent a SIM card along with your new handset. But you should still keep using your existing SIM if it fits. Only use the new SIM if your new handset needs a different size. If you need to use your new SIM card, you’ll need to manually activate it on this EE webpage.
EE 5G launch
EE has launched its lightning-fast 5G network, giving customers an even better mobile experience. With 5G you can stay connected and use your phone lag-free in the busiest places. Enjoy doing everything faster, download entire movies in a flash, and stream your favourite videos in amazing quality.
EE 5G Coverage
EE are adding 5G where it matters most and have launched their 5G network! In 2019 EE switched on 5G sites in 48 UK cities, with the UK’s four capitals as well as Birmingham and Manchester. To give their customers the very best experience, they’re focusing on bringing 5G to the busiest places where the power of 5G can make the biggest difference. 5G will provide customers a faster and more reliable connection even in the biggest crowds.Coverage
EE Customer Benefits
EE reaches further, giving you superfast 4G in more locations than other UK networks. And that’s not all! You also get amazing perks like Wi-Fi Calling, free EU roaming, benefits that can be swapped if you fancy a change, and a data gifting feature that lets you move spare data to other family members’ devices.View all EE deals
With EE smart plans, you can pick the benefits you want at the start of your plan, and then switch them when you fancy a change.
If there’s a major sporting event coming up, you might choose the BT Sport app. Then if you go on holiday abroad, you could switch it for a benefit that lets you roam further. The choice is yours!
Free Apple Music for 6 months
All new and existing EE customers get Apple Music completely free for 6 months. You won’t use up any data to stream any content on Apple Music either – that’s all on EE!
To get your 6 months of free Apple Music, simply text MUSIC to 150.
Already had your free 6 months? Then EE will cover the data you use on Apple Music for an extra 6 months after the offer ends. To get this, text STREAM to 150.
Free BT Sport for 3 months
New and existing EE customers can get the BT Sport app free for 3 months. And don’t worry about using up your data to watch the big match when you’re on the go – EE will cover it all. To snap up this offer, text SPORT to 150.
If you’ve got any spare data left, this handy feature lets you dish it out to the rest of the family. Simply add family members to your account, and you can then use the My EE app to share data with whoever you think deserves it!
If your indoor coverage is patchy or you’re in a remote location, you can make and take calls and texts using Wi-Fi. And if you’re travelling around London, you can access Wi-Fi in over 100 underground stations.
Wi-Fi Calling is available on selected handsets. You’ll find a full list here.
Free EU Roaming
Want to share a selfie From Spain? Need to FaceTime from France? Well, with Free EU Roaming you can. Roam far and wide, and any minutes, texts and data you use simply come out of your monthly allowances.
UK & Ireland call centres
EE call centres are based in UK and Ireland, so it’s easy for you to call and sort out any issues. You can also use the My EE app to chat online or carry out simple tasks yourself.
PUT A CAP ON YOUR SPEND
EE let you put a capped limit on your pay monthly bill, so you’ll never spend more than you can afford.
Your cap puts a limit on all the usual out-of-bundle charges like roaming and international calling. You can set it between £0 and £50, and you can pause, remove and amend it any time you want. Find out more here.
USE THE APP TO STAY IN CONTROL
Stay in control of your account anytime, anywhere with the My EE app. It’s easy to see how much data you’ve got left when you’re out and about. Plus, the app links with your contacts – so when you view your bill you see names rather than phone numbers.
HELP AND TIPS
Network status checker
Check your coverage, get network status updates and report problems with the EE network status checker. Choose five locations you visit the most, and you’ll be kept up to date with the network status in those places. Check your coverage here.
Need to quickly get information on your account when you’re not online? Then use the EE text service. It lets you text keywords to 150, and receive up to date info on all sorts of things, from upgrade eligibility to your bill and recent payments.
Text HELP to 150 for a full list of text codes you can use, or check out the EE text service webpage.
Terms & Conditions:
The monthly price of your EE Price Plan will increase from March every year by the Retail Price Index rate of inflation published in January that year. See ee.co.uk/increase for details. BT Sport: Available to customers on consumer plans requesting the BT Sport Add-On for the first time. If you’ve previously benefited from our three months’ free offer, you won’t be eligible. The Add-On is available for three consecutive months. The three months starts as soon as we receive your request for the Add-On or from the date you join or upgrade your price plan. If the Add-On is removed from your account at any point during the three month period, you’ll be unable to get the Add-On again free of charge. At the end of the free period, you’ll be automatically charged for the Add-On but can cancel at any time. The offer is non-transferable. Your device will need an EE SIM and the latest iOS, Android or Windows operating system. Some in-app functionality is restricted on Windows 10. BT Sport is for your personal, non-commercial use in the UK. Content available via the app may change from time to time. Downloading and using the BT Sport app uses data that may decrement from your price plan’s allowance.
4G In More Places Than Any Other UK Network: Mobile only. 4G speeds depend on location, number of users and plan. 4G only available on EE plans. Check your coverage at ee.co.uk/coverage. Compatible device required. 4G IN MORE PLACES THAN ANY OTHER UK NETWORK: Based on results from the RootMetrics® UK RootScore® Report: H2 (Jul – Dec) 2017. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types, conducting over 25K randomly sampled test cycles. EE tests carried out using 4GEE Max tariff with uncapped speeds. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ROOTMETRICS.CO.UK for more details.
WiFi Calling: EE pay monthly customers with compatible phone only (check compatibility at ee.co.uk/wificallingphones). WiFi connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts charged as per your EE price plan, see ee.co.uk/priceguides.
Free EU Roaming: Customers on eligible plans will be able to use their minutes, texts and data at no extra cost when roaming in the EU/EEA. Speed and service will vary depending on the service available in the country you visit. You must be normally resident in the UK. Data fair usage policy may apply, see our PAYM plan terms and PAYG plan terms, ee.co.uk/terms for full details.
Data Gifting: Gift to other pay monthly plans on the same account in increments of 500MB. Fair use policy applies when gifting large amounts of data 3 months in a row. No gifting to/from Apple Watches, 4GEE Home or 30 day 4GEE WiFi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. Data can only be used in accordance with the plan terms applicable to the receiving line. Only the account holder will be able to ‘gift’ data between lines on the account.
My EE: Registration requires a valid email address and password. Other terms apply, see ee.co.uk/terms.
My EE App: My EE App connects to the internet whenever you use it. You will need mobile internet coverage or a WiFi connection. Downloading the app and any software updates for the app will use data. EE Mobile customers do not incur internet charges after downloading the app and when using the app within the UK. Other terms apply, see ee.co.uk/terms.
WiFi access in enabled London Underground stations: ticket halls, escalators, platforms and when the train is in the station. No coverage in the tunnels. Active EE, T-Mobile and Orange mobile customers only. You are an active pay as you go customer if your pay as you go account has been topped up with a minimum of £5 within the last 30 days. If your last top up took place more than 30 days ago, it can take up to two days from the date of your latest top up to update your account and provide you with access to the service. Broadband customers must also be EE, T-Mobile or Orange mobile customers to access the service. Compatible device required. See ee.co.uk/tubewifi for more information.
Other terms apply, see ee.co.uk/terms. Information and pricing correct as at 30.08.2018.