- Delivery
- Collection
- Help & FAQs
Important delivery information regarding Coronavirus (COVID-19)
Delivery service for large items
We’ve reintroduced our delivery service to a room of your choice for big items (TVs over 40” and kitchen appliances), if you’d prefer a delivery to your front door only, we can do that too. We’ll give you a call on the day of your delivery, just let us know what you’d prefer.
Please maintain the recommended social-distancing gap of 2m from our delivery teams at all times and where possible have doors open so we don’t need to touch door handles.
We’re also taking extra steps to make sure our teams are delivering safely
- We’re asking our teams to wear face coverings where possible
- We’re using anti-bac gel and cleaning wipes before and after every delivery
- We’re wearing appropriate protection equipment
- We’re maintaining 2m social distancing at all our distribution sites
- We’re completing temperature checks before shifts
- We’re keeping the same delivery partners working together where possible
- We’re following the latest government advice to self-isolate if we’re experiencing any Coronavirus symptoms or need to quarantine as per government advice (this may mean that some deliveries are changed last minute, we’re working hard to minimise this)
Delivery service for small items
Our courier partners (DPD and Royal Mail) have all updated their delivery processes to take extra precautions due to Coronavirus.- Please use the DPD app to nominate a ‘safe place’ for your delivery to be left. If you’re not able to use the DPD app, DPD is still able to offer a contact-free delivery. They will take a picture of your property and capture a proof of delivery name instead of capturing your signature. You’re also able to use the DPD app to change the date of your delivery.
- Royal Mail is an unsigned service. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at your door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for you to collect. The parcel will be held for 18 days as per normal process.
- To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference). If your order is online only, it will come direct from our delivery partner, who may use different couriers. The delivery information will be in your dispatch confirmation email.
Small items
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 40".
All day Delivery from 8am - 5pm
FREE
All day Delivery from 8am - 5pm
£5
Large items
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 40".
All day
Delivery from 7am - 8pm Order anytimeFrom FREE
on weekdays & SundayFrom £5
on SaturdayChoose a time slot
7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm
Order anytime
From £20
on weekdays & SundayFrom £25
on SaturdayAll day
Delivery from 7am - 8pm
Order by 7pm
From £20
Choose a time slot
7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm
Order by 7pm
From £40
Delivery FAQs
I want to speak to someone about my order
Can I change my delivery date or address after I placed an order?
Unfortunately you won’t be able to change your delivery address after your order has been placed.
But yes, you may change the delivery date if you wish!
For large items such as refrigerators, ovens and TVs over 40” you can change the delivery date.
If you ordered a large item
- We’ll attempt to contact you at the time of delivery and wait a few minutes for you
- We’ll leave a delivery card to let you know we came.
- At no extra charge you can re-book a different delivery date that suits you.
Visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
For small items, if your delivery text is from DPD, to switch delivery date, simply reply with a new date. If your order is being delivered by Royal Mail changes to delivery date aren’t possible. If you’re not at home to receive the item then you’ll receive a red slip through your door. You can use this to re-book for another day or collect the parcel from your local sorting office.
My order hasn't arrived yet. Where is it?
You can track the delivery of a large item you’ve ordered via our live tracking service, and of a small item by the courier's online tracking system. Please check the Track my order page to find out more details.
We'll always do our best to make sure your delivery arrives on time. Sometimes delays can happen which we can't control. Don't worry, we'll let you know if we hear of any possible delays.
What if I miss a delivery?
If you ordered a large item
- We’ll attempt to contact you at the time of delivery and wait a few minutes for you
- We’ll leave a delivery card to let you know we came.
- At no extra charge you can re-book a different delivery date that suits you.
To book another delivery date, visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.
If you ordered a small item
The courier will:
- Leave a delivery card and send you a text to let you know the delivery was missed.
- Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
- Possibly deliver to your neighbours. In this case please see the delivery card left for you.
Do you deliver on public holidays?
For large items, we deliver to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day and New Year's Day)
For small items, a courier delivers on our behalf to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day, New Year’s Day and other bank holidays).
Can you deliver large kitchen appliances on the same day I order?
Do you deliver to my postcode?
What if I’ve purchased both small and large items in the same order?
Is next-day delivery available on all orders?
You can book next-day delivery delivery for certain large items, dependent on your delivery address and availability. Just to be sure, you can check individual product pages for availability.
Next-day and named-day delivery aren't available for these postcodes:
- AB30
- AB44 - AB56
- BT
- EIZZ75 (All)
- FK17 - FK21
- G83
- GY (All)
- HS1 - HS9
- IM (All)
- IV (All)
- JE (All)
- KA27 - KA28
- KW0 - KW99
- PA20 - PA99
- PH17 - PH99
- TR21 - TR25
- ZE (All)
What options are available if my item is delivered direct by the manufacturer?
Some items are delivered directly from the manufacturer or an approved supplier. This will be shown on the product page. For these products terms and conditions and delivery times may vary.
Choose your preferred delivery option as normal. If you’ve ordered a large item, the manufacturer will be in touch to arrange delivery.
You’ll get free delivery if your item(s) is delivered direct by the manufacturer, but standard & next-day delivery is not available.
Are there any restrictions on delivery above the first floor?
Are there any reasons why you cannot deliver?
Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.
In this unlikely event:
- We’ll tell you why.
- We’ll let you know if any remedial work is needed for us to install your product.
- We’ll reschedule the visit if possible.
Do I need to be there to sign for delivery?
Yes, in fact anyone who lives at your address will do! We do require someone over the age of 18 to sign for delivery of large items, and there are different options available for small item delivery, depending on courier.
DPD will provide you with options when they send your tracking text, one of which is to leave in a safe place.
What if the item I want is out of stock?