Free standard delivery on all orders. Or choose a date & time that suits you for a small fee/
  • Delivery
  • Collection
  • Help & FAQs

Help

Our FAQs should clear up any general questions you might have about delivery or collection.

But if you're still a bit confused, contact us below.

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Delivery & collection FAQs

I want to speak to someone about my order

Sure thing! You can view live tracking information for your order, but if you still need help, chat now to one of our helpful colleagues using our Webchat service.

Can I change my delivery date or address after I placed an order?

Chat now to one of our helpful colleagues using our Webchat service.

But yes, you may change the delivery date if you wish!

For large items such as refrigerators, ovens and TVs over 40” you can change the delivery date.

If you ordered a large item

  • We’ll attempt to contact you at the time of delivery and wait a few minutes for you
  • We’ll leave a delivery card to let you know we came.
  • At no extra charge you can re-book a different delivery date that suits you.

Visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.

For small items, if your delivery text is from DPD, to switch delivery date, simply reply with a new date. If your order is being delivered by Royal Mail changes to delivery date aren’t possible. If you’re not at home to receive the item then you’ll receive a red slip through your door. You can use this to re-book for another day or collect the parcel from your local sorting office.

My order hasn't arrived yet. Where is it?

You can track the delivery of a large item you’ve ordered via our live tracking service, and of a small item by the courier's online tracking system. Please check the Track my order page to find out more details.

We'll always do our best to make sure your delivery arrives on time. Sometimes delays can happen which we can't control. Don't worry, we'll let you know if we hear of any possible delays.

What if I miss a delivery?

If you ordered a large item

  • We’ll attempt to contact you at the time of delivery and wait a few minutes for you
  • We’ll leave a delivery card to let you know we came.
  • At no extra charge you can re-book a different delivery date that suits you.

To book another delivery date, chat now to one of our colleagues using our Webchat service.

If you ordered a small item

The courier will:

  • Leave a delivery card and send you a text to let you know the delivery was missed.
  • Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
  • Possibly deliver to your neighbours. In this case please see the delivery card left for you.

Do you deliver on public holidays?

For large items, we deliver to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day and New Year's Day) For small items, a courier delivers on our behalf to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day, New Year’s Day and other bank holidays).

Can you deliver large kitchen appliances on the same day I order?

Yes, you can choose our ‘Reserve & Collect’ service, if available. Reserve the product you like online and collect it from a local Currys PC World store. Your item will be available for collection 1 hour after you reserve it.

Do you deliver to my postcode?

You can find out if we deliver your product to your postcode, by inputting your postcode when you select the product. There may be some areas that we don’t delivery at to e.g. Channel Islands or BFPO addresses, whilst some other may not have next day or time delivery slots

What if I’ve purchased both small and large items in the same order?

We deliver large and small items separately, so if your order contains both, you’ll need to choose a delivery option for each.

Is next-day and time-slot delivery available on all orders?

You can book next-day delivery and time-slot delivery for certain large items, dependent on your delivery address and availability. Just to be sure, you can check individual product pages for availability.

Next-day, named-day and time-slot delivery aren't available for these postcodes:

  • AB30
  • AB44 - AB56
  • BT
  • EIZZ75 (All)
  • FK17 - FK21
  • G83
  • GY (All)
  • HS1 - HS9
  • IM (All)
  • IV (All)
  • JE (All)
  • KA27 - KA28
  • KW0 - KW99
  • PA20 - PA99
  • PH17 - PH99
  • TR21 - TR25
  • ZE (All)

What options are available if my item is delivered direct by the manufacturer?

Some items are delivered directly from the manufacturer or an approved supplier. This will be shown on the product page. For these products terms and conditions and delivery times may vary.

Choose your preferred delivery option as normal. If you’ve ordered a large item, the manufacturer will be in touch to arrange delivery.

You’ll get free delivery if your item(s) is delivered direct by the manufacturer, but standard & next-day delivery is not available.

Are there any restrictions on delivery above the first floor?

If you're getting a large item delivered to a room or flat above the first floor of your home or block, our team will only be able to decide if they can safely deliver it when they arrive.

Are there any reasons why you cannot deliver?

Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.

In this unlikely event:

  • We’ll tell you why.
  • We’ll let you know if any remedial work is needed for us to install your product.
  • We’ll reschedule the visit if possible.

Do I need to be there to sign for delivery?

Yes, in fact anyone who lives at your address will do! We do require someone over the age of 18 to sign for delivery of large items, and there are different options available for small item delivery, depending on courier.

DPD will provide you with options when they send your tracking text, one of which is to leave in a safe place.

What if the item I want is out of stock?

Sorry about that. Our most up to date information is on the website, so use this to check availability. With certain items, you may be able to place your order, we will update you after 7 days if the order has not already been sent to you. You can also select to be emailed when the product is back in stock.

Why choose to collect in store?

Collect your items(s) on the same day you order for FREE. Or you can collect the from the next day, without paying for delivery charges. Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

Once you have ordered, we will confirm your order but then we will send you a collection confirmation. Please wait for this confirmation before you come to store.

How does collect in store work?

Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

You will need the last four digits of the card or gift card/vouchers that you paid with, plus your order number and collection confirmation email.

How does contactless collection work?

You can find out whether contactless collection is offered at your store by using our store locator.

You can park in the designated parking bay. Click on the I'm at a store link in your email. Make sure that you have the last 4 digits of your payment/gift card.

I've changed my mind and no longer want to collect my order?

If you have changed your mind and no longer want to collect your order, you’ll need to contact us to cancel your order and receive a refund. Please use our dedicated online cancellation request form or chat to one our helpful colleagues using our Webchat service.

Can I collect items from any store?

Collections can be made from any store, however store may offer different collection methods, dependent on stock.