No problem! But first, don’t forget – you can track your order to see the latest delivery progress. If you still need help, you can chat to us using our Webchat service.

Chat now to one of our helpful colleagues using our Webchat service.

But yes, you may change the delivery date if you wish!

For large items such as refrigerators, ovens and TVs over 40” you can change the delivery date.

If you ordered a large item

• We’ll attempt to contact you at the time of delivery and wait a few minutes for you
• We’ll leave a delivery card to let you know we came.
• At no extra charge you can re-book a different delivery date that suits you.

Visit our Contact Us page, look for the Need Help button, click it and you will be able to chat to one of our team who will be able to direct you to useful information or answer your questions.

For small items, if your delivery text is from DPD, to switch delivery date, simply reply with a new date. If your order is being delivered by Royal Mail changes to delivery date aren’t possible. If you’re not at home to receive the item then you’ll receive a red slip through your door. You can use this to re-book for another day or collect the parcel from your local sorting office.

You can track the delivery of a large item you’ve ordered via our live tracking service, and of a small item by the courier's online tracking system. Please check the Track my order page to find out more details.

We'll always do our best to make sure your delivery arrives on time. Sometimes delays can happen which we can't control. Don't worry, we'll let you know if we hear of any possible delays.

If you ordered a large item

• We’ll attempt to contact you at the time of delivery and wait a few minutes for you
• We’ll leave a delivery card to let you know we came.
• At no extra charge you can re-book a different delivery date that suits you.

To book another delivery date, chat now to one of our colleagues using our Webchat service.

If you ordered a small item

The courier will:

• Leave a delivery card and send you a text to let you know the delivery was missed.
• Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
• Possibly deliver to your neighbours. In this case please see the delivery card left for you.

You can book next-day delivery and time-slot delivery for certain large items, dependent on your delivery address and availability. Just to be sure, you can check individual product pages for availability.

Next-day, named-day and time-slot delivery aren't available for these postcodes:

• AB30
• AB44 - AB56
• BT
• EIZZ75 (All)
• FK17 - FK21
• G83
• GY (All)
• HS1 - HS9
• IM (All)
• IV (All)
• JE (All)
• KA27 - KA28
• KW0 - KW99
• PA20 - PA99
• PH17 - PH99
• TR21 - TR25
• ZE (All)

Some items are delivered directly from the manufacturer or an approved supplier. This will be shown on the product page. For these products terms and conditions and delivery times may vary.

Choose your preferred delivery option as normal. If you’ve ordered a large item, the manufacturer will be in touch to arrange delivery.

You’ll get free delivery if your item(s) is delivered direct by the manufacturer, but standard & next-day delivery is not available.

Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.

In this unlikely event:

• We’ll tell you why.
• We’ll let you know if any remedial work is needed for us to install your product.
• We’ll reschedule the visit if possible.

Yes, in fact anyone who lives at your address will do! We do require someone over the age of 18 to sign for delivery of large items, and there are different options available for small item delivery, depending on courier.

DPD will provide you with options when they send your tracking text, one of which is to leave in a safe place.

Collect your items(s) on the same day you order for FREE. Or you can collect the from the next day, without paying for delivery charges. Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

Once you have ordered, we will confirm your order but then we will send you a collection confirmation. Please wait for this confirmation before you come to store.

Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

You will need the last four digits of the card or gift card/vouchers that you paid with, plus your order number and collection confirmation email.

You can find out whether contactless collection is offered at your store by using our store locator.

You can park in the designated parking bay. Click on the I'm at a store link in your email. Make sure that you have the last 4 digits of your payment/gift card.