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- Help & FAQs
Why us?
Once you’re backed up, it’s easy to stay connected with your friends and family by sharing your photos and videos in a matter of seconds – and your data is encrypted to keep your files safe from prying eyes.
Cloud storage options
All of our Cloud Storage products come with email, web and Freephone support, anytime you need it.
How much storage do I need?
1m documents
400,000 photos
332,200 songs or
800 HD videos
2m documents
800,000 photos
664,000 songs or
1,600 HD videos
Cloud Storage terms & conditions
Card details will be required on registration, but no payment will be taken at this point. Your account will auto-renew at the end of your chosen subscription period (unless you notify us that you wish to cancel no less than 1 week prior to or no greater than 14 days after your subscription end date by completing the cancellation form) and your card provided will be charged.
Please see our FAQs for our complaints handling policy in relation to cloud services.
Minimum requirements
Internet connection required to back up and access on a computer, smartphone, or tablet. Data charges may apply. Streaming of DRM-protected media (i.e. iTunes video etc) is not supported.
This service is provided on behalf of DSG Retail Ltd by Livedrive Internet Limited, The Battleship Building Ground & 1st Floor Mezzanine, 179 Harrow Road, London, W2 6NB, who is a third party service provider. Livedrive’s terms of use apply.
For more details, including how you may cancel your subscription, please ask instore or see our FAQs.