You won’t get it cheaper. Full Stop.

We'll price match any product against any other retailer, online or in store. We’ll also match discount codes.

How to request a price match

Choose when you want it delivered

We deliver 7am to 7pm, 7 days a week, even at weekends. Your options include:

• Next-day delivery, available on orders placed up to 7pm (subject to availability).
• All-day delivery (7am-7pm).
• Delivery in your preferred 4 hour time slot (next day or on the day of your choice) from £20.00.

If you tell us your mobile number when you order we’ll text you on delivery day or the night before to let you know what time we’ll be at your address. Or you can use our Knowhow Track It service.

Weekend and next day delivery is available in most areas, subject to availability.

Availability checker

How and when can you get hold of your selections? Finding out should be quick and easy, so with just a few clicks our Availability Checker shows you:

• Delivery dates, time-slots and prices
• Local stores with stock you can collect from now
• Local stores you can get items sent to for you to collect later

To use our Availability Checker, simply:

1. Enter a town or postcode in the box on the product page for an item you’ve selected
2. Click on the magnifying glass
3. Review the delivery and collection options local to you – just click on any one to add it to your basket

Stock updates

Find something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. We’ll let you know as soon as it’s available again.

Returns and refunds

Whether an item you’ve bought is faulty or damaged, or you’ve changed your mind, it’s easy to get a refund.

Items you haven’t opened

Within 21 days of receiving an item you paid for online, on the phone, or in store you can return it for a full refund – provided your purchase is still in its original and unopened packaging. This promise is in addition to your statutory rights.

Items you’ve opened

Within 14 days of receiving an item you paid for online or on the phone, you can return it, even if you’ve opened it. To receive a refund, you must:

• Let us know you plan to return the item within 14 days of delivery/collection
• Physically return it within a further 14 days.

The item must be returned in ‘as new condition’ – not used or installed, and in its original packaging. More on returns and refunds.

Selected large items are available to reserve online and collect in store. It's simple when you use our Availability Checker. We can highlight local stores with stock you can collect from now, all you need to do is simply:

1. Enter a town or postcode in the box on the product page for an item you’ve selected
2. Click on the magnifying glass
3. Review the collection options local to you – just click on any one to add it to your basket

Reserve and Collect

If your item is in stock locally, you can reserve it online for free, to collect from store minutes later. So you'll get it even quicker than we can bring it to you, and with no delivery charges. Once reserved, your item's held till closing time the next day, to be paid for when you collect.

Door Reversal Service

Some freezers, fridge freezers and wine coolers can have their door hinged on either side.

For this installation, we:

• Hinge the door on the opposite side to the factory setting
• Safety-check electric and plumbing connections (water & ice models)
• Disconnect your existing appliance, unbox and check your new one
• Connect your new appliance to your existing connections
• Test the appliance and make sure there are no leaks and that it’s level
• Take the packaging away with us

Please note: door reversal isn’t available for appliances delivered direct from the manufacturer.

Before ordering our installation services, please:

• Ensure necessary electric and plumbing connections are within 1.5 metres of where your appliance will go
• Check the dimensions of your appliance allow it to go where you want it
• Check the fridge freezer model you’re ordering has reversible doors (look in the specifications section of the relevant product page)
• Note, we can’t install in garages or sheds.

Remove and recycle your old appliance

To save you the hassle, when we deliver we can take away and recycle your old appliance, along with any packaging your new one comes in. Just add Let’s recycle on the Basket page, charge applies.

Please note: You will need to disconnect your old appliance before we arrive, unless you’ve bought installation. If you’re having a refrigeration unit removed, please defrost it before we arrive.

For more peace of mind, add a Repair & Support Plan – if this appliance suffers a fault or mishap, all costs to put it right are on us. Your benefits include:

• Unlimited fast, hassle-free repairs
• We'll fix in 7 days from collecting or receiving this item for repair, or replace with new
• Annual service and deep clean

If you're ordering this item for delivery or for sending to a store to collect there, add a Repair & Support Plan on the basket page. If you're reserving this item, add a Repair & Support Plan in store when you collect.

See more on our Repair & Support Plans for fridges and freezers.

Important information and exclusions

Compare prices of extended warranties for electrical goods at www.compareextendedwarranties.co.uk.

To spread the cost, pay with Your Plan, available at first on all orders £99 and over. With this uniquely flexible credit option you can:

• Spread the cost with monthly payments (24.9% APR representative)
• Choose the payment term that suits you from 12 to 36 months
• Shop today with no deposit to pay, and even pay everything off early at no extra cost

Plus once you’ve opened a Your Plan account, you can use it to shop on credit in future on anything £99 and over.

Learn more

How to apply

If you’re buying this item online, you can apply for credit at checkout. Or if you’re reserving online, or shopping in store, apply here.

DSG Retail Limited acts as a credit broker and not a lender. Credit is provided by Creation Consumer Finance Ltd.
Both DSG Retail Ltd and Creation Consumer Finance Ltd are authorised and regulated by the Financial Conduct Authority.