Alternative Dispute Resolution

If, after we have provided a final response to your query, you are unhappy with the outcome, you can refer your complaint to Consumer Arbitration. Consumer Arbitration is approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. You will need to refer your complaint to them within 12 months of receiving this correspondence. 

For further information or to submit your complaint to Consumer Arbitration please visit www.consumerarbitration.co.uk.

Alternatively, your complaint can be addressed to:

Consumer Arbitration, 12 - 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes. MK12 5TW

Telephone

0203 540 8063

Email

enquiries@cdrl.org.uk

Website

www.consumerarbitration.co.uk

‘Consumer Arbitration’ is an ADR service approved by the CTSI to provide dispute resolution services and an independent view of your complaint under the Alternative Dispute Resolution (ADR) for Consumer Disputes (Competent Authorities and Information) Regulations 2015. You will need to refer your complaint to them within 12 months of receiving this correspondence. 

DixonsCarphone is a subscriber to the services of Consumer Arbitration and is therefore willing to submit itself to its ADR procedure. 

Dixonscarphone have opted to cover the consumer fee, therefore this service is free to the consumer and no costs are payable to submit your case.

To proceed with arbitration

To ensure that arbitration is truly impartial of DixonsCarphone you will need to complete an online application and upload the evidence you wish the arbitrator to review. You can do this via www.consumerarbitration.co.uk

Completing and submitting the form

Please be aware that applying online will be your final opportunity to add any evidence to your case if you feel the information should be included as part of your claim.

What happens next?
Once submitted, Consumer Arbitration will acknowledge your application form and request our defence. We will have 21 days to provide it. Please note that the arbitrator’s decision is final and binding on both parties. The arbitrator’s decision is also legally enforceable in Court.