Whatever you’re looking for, you can be sure our experts know our huge range of tech inside out. With ShopLive, you can video call with them while you shop online. It’s like going shopping with that friend of yours who really knows their tech. And you can do it all from the comfort of your sofa.
How it works
Keep an eye out for our tech expert. Start a one-way video call for advice before you buy.
Ask your questions
Give us permission to access your microphone so we can hear you. In a few moments our expert will appear on screen, ready to answer your questions!
Complete your purchase
Our colleague will give you expert advice and help you check out once you’re happy with everything!
Frequently asked questions
No, this is a one way video call. We can only hear you.
You will not have to share any details unless you choose to purchase through ShopLive, in which case the ShopLive assistant will need to take payment and delivery details to process your order.
Ordering through ShopLive is currently only available on selected products. Your ShopLive assistant can advise on alternative ways to order if your chosen product can’t be purchased through ShopLive.
This service is available for buying advice about a huge range of products. Maybe you’re struggling to choose the right product for you, or not sure about a particular feature? Give us a call to see if we can help.
Do you have questions about a specific product category?
Use these links to connect to an in-store expert.
Here's what our customers think
"So helpful, really polite and friendly, easy to understand and answered all my questions. Order was seamless to complete and will order again using this service! Thank you "
I didn't like the idea of a video call but I actually found it easy, helpful and it resolved my problem. The person I spoke to was friendly, professional and knowledgeable.
First time I have ever used this video service..... absolutely fantastic and great service from your members of staff who were helpful and very polite.
By using our ShopLive service, you agree to our terms and conditions. Any inappropriate or abusive behaviour won’t be tolerated and may be reported. In some circumstances we may use your IP address to monitor and investigate such calls. Unauthorised recordings are not permitted.