Whatever you’re looking for, you can be sure our experts know our huge range of tech inside out. With ShopLive, you can video call with them while you shop online. It’s like going shopping with that friend of yours who really knows their tech. And you can do it all from the comfort of your sofa.
How it works
Keep an eye out for our tech expert. Start a one-way video call for advice before you buy.
Ask your questions
Give us permission to access your microphone so we can hear you. In a few moments our expert will appear on screen, ready to answer your questions!
Complete your purchase
Our colleague will give you expert advice and help you check out once you’re happy with everything!
Frequently asked questions
No, this is a one way video call. We can only hear you.
You will not have to share any details unless you choose to purchase through ShopLive, in which case the ShopLive assistant will need to take payment and delivery details to process your order.
Ordering through ShopLive is currently only available on selected products. Your ShopLive assistant can advise on alternative ways to order if your chosen product can’t be purchased through ShopLive.
This service is available for buying advice about a huge range of products. Maybe you’re struggling to choose the right product for you, or not sure about a particular feature? Give us a call to see if we can help.
Do you have questions about a specific product category?
Use these links to connect to an in-store expert.
Our ShopLive colleagues are here to provide personalised buying advice. Just like in our stores, we expect our colleagues to be treated with respect and will not tolerate any inappropriate or abusive behaviour towards them. Any such behaviour may result in the termination of your ShopLive session and further action, such as removal of your ability to access our websites and/or reporting to law enforcement authorities where appropriate or required by law. Unauthorised recordings of ShopLive are not permitted. Calls may be monitored.