How to buy
I bought my Instant Replacement Plan prior to March 2020, where can I find information about this?
Click here to find out more: https://www.currys.co.uk/gbuk/protect-terms-condition-612-commercial.html
How do I get in touch for help, support or repairs?
We want to hear from you!
Call our experts on 0344 561 1234.
We're open: Monday to Friday 8am-8pm
How long does it take for my product to be replaced?
We'll replace your product right away – just bring it in-store with your signed Support Agreement.
Our Instant replacement plan gives you 3 years of unlimited replacements, if your product breaks down due to an electrical or mechanical breakdown.
How good is that?
Are there any excess charges?
Of course not, we wouldn’t do that to you. There are no additional charges.
What support does Instant Replacement provide for my product?
You get instant breakdown support whenever you need it, whether it’s a mechanical fault or electrical breakdown. If your product breaks down, we’ll give you a brand new one on the spot. All you have to do is bring your broken device to a Currys PC World store and if it's in stock, we’ll swap it straight away or find you an alternative replacement.
There are no limits, you can get as many new replacement products as needed during the 3 years of your agreement.
Exclusions include accidental and cosmetic damage.
For more details please see our terms and conditions.
Can I pay by instalments?
Yes! Your term agreements can be paid in full, or over 10 instalments - ask in store for details.
Can I renew when my Instant Replacement ends?
No, we don't offer renewals for Instant Replacement. Your Instant Replacement plan will expire after three years.
How long after buying a product do I have to take out an Instant Replacement?
You don't have to do it right away. We can offer Instant Replacement in-store for products up to 12 months old, as long as they're in fully functioning condition.
Will Instant Replacement protect me against accidental damage?
No, Instant Replacement isn't an insurance policy. It's an extended warranty plan only, so wouldn't cover accidental or cosmetic damage.
Is there a charge for using my credit card?
Of course not, we don't take any additional charges for any payment method. However, you must consult with your card provider for any charges or interest that may be applicable.
How do I get a replacement if my product is faulty?
Instant Replacement agreements are dealt with in store only. All you have to do is return the item to a store with your agreement documentation or receipt. If the fault is confirmed, we'll replace your item on the spot.
Once my fault is confirmed, what happens next?
You'll be asked to return the product to store where one of our friendly colleagues will confirm whether the product has broken down due to an electric or mechanical fault. Once it's been confirmed, we’ll give you a new one on the spot or if your product is not available, we’ll find you an alternative replacement.
Your replacement will be a product of equivalent or similar specification up to a maximum of your original Product purchase price paid. If an appropriate Product is not available, the price originally paid will be credited towards a Product of your choice.
The Plan is for a total of 3 years, after which your Plan will expire. You are entitled to unlimited replacements during the 3 years of your Plan. However, your agreement will end if an appropriate Product is no longer available and we issue a credit towards a Product of your choice OR if the replacement chosen is not eligible for Instant Replacement and you'll be entitled to a pro-rata refund on any Plan payments you have made in advance.
What happens if I've lost my paperwork?
No problem. If you're going into the store to get a replacement just make sure you take two forms of identification; one photo ID and the other confirming your address, (for example a utility bill). Alternatively, you can request a replacement for your agreement by calling the Contact Centre on 0344 561 0000.