Customer Services

Protection against breakdown
Whether it’s frozen or a faulty zoom, if your camera or camcorder breaks, we’ll fix it.

Protection against mishap
We don’t expect you to wrap your camera or camcorder in cotton wool. If your product suffers a mishap, we’ll fix it.

Fast fix
We’re so confident we can repair your product quickly we’ve made a promise – if we fail to fix it within 7 days you can ask for a replacement.*

You won’t pay a penny more
No expensive charges for parts, labour or call out – we’ll pay for them all. And if no fault is found you’ll not be charged.

We’ll fix or replace with new
If we are unable to repair your product, we’ll give you a brand new one.

Unlimited repairs
There’s no limit to the amount of repairs you can have, we’ll always be there to help.

Request a replacement
If your product goes wrong again after the 3rd repair, you can request a replacement.

24/7 expert support
From camera trouble to camcorder glitches, our team of experts at our UK based Contact Centre are on hand to take your calls, all day, every day.

Worldwide protection
If your camera or camcorder breaks down whilst you’re abroad, don’t worry we can help.