brought to you by Knowhow logo
600 engineers nationwide Over 2,000 repairs a day 3 months guarantee


Who will be repairing my product?

All repairs are done by the Knowhow experts at Currys and PC World.

Knowhow was launched in 2010 to provide all the services you might need after you have bought your new product, from setting up to repairs. With over 600 engineers to date, our Knowhow experts work really hard to offer you the very best after-care services.

What products do you repair?

We repair most electrical appliances including:

Laundry: Washing machines, washer dryers, tumble dryers, condensers and dishwashers.

Kitchen: Gas & electric cookers including range style cookers, cooker hoods, hobs, fridges, freezers and fridge freezers including American style fridge freezers.

Computing & Entertainment: Laptops, netbooks, desktops and TVs

How do I book a repair?

See below to find out the best way to book a repair for your product:

Household appliances: Ring our friendly team of experts on 0344 561 0018 and we will schedule a day for one of our engineers to come visit your home.

Computing: Bring your computer into one of our Currys or PC World stores with a Knowhow service bar for a free consultation. If it’s a desktop PC, you only need to bring in the base unit. If you cannot make it into one of our stores, you can call us on 0344 561 1234 and we’ll take it from there.

TVs: Call us on 0344 561 1234 and we will book your TV in for collection to be sent to our state-of-the-art repair lab.

How can I pay for my repair?

Payments are made over the phone when you are booking a repair.

What happens if you are unable to repair my appliance?

If for some reason we are unable to repair your product, we will refund your repair charge in full.

Does it matter how old my appliance is?

We can repair most appliances of any age, but sometimes this is not the case if we cannot obtain replacement parts.

If you need to order parts, how long will it take?

We work with the UK’s largest parts supplier to make sure we can fix your product quickly. Most spares take 24-48 hours to arrive to us, subject to stock levels and order times.

We will contact you at the time to let you know if there will be any delays.

What are the benefits of Repair & Protect?

Repair & Protect gives you 12 months of protection for your household appliance, including general breakdown. You can call us at any time during your agreement and an engineer will come to your home to repair your appliance - with no extra charge to you.

Do you do commercial repairs?

At this time we currently don’t do commercial repairs.

When do you do repairs?

Household appliances & TVs: We are able to visit your home 6 days a week, dependant on where in the UK you are.

TVs: We are able to visit your home 7 days a week, dependant on where in the UK you are.

Computing: In store times vary. Please use our Knowhow store locator to see your local store times.

Manufacturers we cover: Hotpoint Samsung Indesit Zanussi Acer White Knight LG Panasonic Whirlpool Neff Siemens Beko HP Compaq Toshiba Advent Sandstrom Candy Bosch AEG Hoover Currys Essentials Haier

Caple | CDA | Creda | Daewoo | Electrolux | Fagor | John Lewis | ProAction | Proline | Russell Hobbs | Smeg | Tesco | Tricity Bendix

Awards: Oracle Retail Week Award National Recycling Award The European Supply Chain Excellence Award