HIVE Active Plug + Hub

Find it cheaper at any major retailer, online or instore, and we’ll match it.

If you find any of the UK’s 50 top retailers, including Amazon.co.uk (but not Amazon Marketplace), AO.com, Argos, Asda, John Lewis or Tesco has the same item at a cheaper price, we’ll match it. Even if their price includes an offer-code discount, and even up to 7 days after you bought from us.

How to request a price match

Get this delivered when it suits you

We’ll show you your current delivery options for this item in checkout. Subject to the time you order, and where you want delivery, these options will include:

• FREE standard delivery in 3-5 working days
• Delivery next day or any following day between 8am & 5pm (£4.00)
• Delivery in a timeslot of your choice next day or any following day (£10.00)
• Same-day delivery in a 2-hour slot of your choice, with the last at 8pm-10pm (£10.00)

Please note: if we’re out of stock of an item but getting more in, we indicate – on listings pages and the product page – how soon we can dispatch for delivery to you. In this case, please go ahead and order, and we’ll contact you later to confirm an exact delivery date.

Availability Checker

How and when can you get hold of your selections? Finding out should be quick and easy, so with just a few clicks our Availability Checker shows you:

• Delivery dates, time-slots and prices
• Local stores with stock you can collect from now
• Local stores you can get items sent to for you to collect later

To use our Availability Checker, simply:

1. Enter a town or postcode in the box on the product page for an item you’ve selected
2. Click on the magnifying glass
3. Review the delivery and collection options local to you – just click on any one to add it to your basket

Stock updates

Find something you want but it’s not in stock? On the item’s product page, simply click on ‘Email me when back in stock’, and let us have your email address. We’ll let you know as soon as it’s available again.

Returns and refunds

Whether an item you’ve bought is faulty or damaged, or you’ve changed your mind, it’s easy to get a refund.

Items you haven’t opened

Within 21 days of receiving an item you paid for online, on the phone, or in store you can return it for a full refund – provided your purchase is still in its original and unopened packaging. This promise is in addition to your statutory rights.

Items you’ve opened

Within 14 days of receiving an item you paid for online or on the phone, you can return it, even if you’ve opened it. To receive a refund, you must:

• Let us know you plan to return the item within 14 days of delivery/collection
• Physically return it within a further 14 days.

The item must be returned in ‘as new condition’ – not used or installed, and in its original packaging. More on returns and refunds.

Sometimes you’ll want something even quicker than we can deliver. Or you can’t be in when our van or courier would arrive. That’s why we offer you the option to order online and collect in store.
Subject to what you’re ordering and where you want to collect from, you can:

Reserve & Collect – reserve online for free and collect at a local store as soon as you like. Once reserved, your item’s held till closing time the next day, to be paid for when you collect.

Pay & Collect – pay online, and have the item sent, for free, from our warehouse to a local store for you to collect. Starting on the date the item arrives in store – which you choose in checkout – you have 28 days to collect it.

Your fastest way to order online for collection is to use our ‘Availability Checker’ feature:

1. Enter a town or postcode in the box on the product page for an item you’ve selected
2. Click on the magnifying glass
3. Review the collection options local to you – just click on any one to add it to your basket

To spread the cost, pay by Your Plan, our uniquely flexible credit option. Available on all orders £99 and over, this lets you:

• Spread the cost with monthly payments, 24.9% APR representative
• Choose the payment term that suits you
• No deposit to pay and choose to pay it off early at no extra cost
• Plus once you've opened an account, you can use it to spend again in the future on anything £99 and over

Learn more

How to apply
If you’re buying this item online, you can apply for credit at checkout. Or if you’re reserving online, or shopping in store, apply here.

DSG Retail Limited acts as a credit broker and not a lender. Credit is provided by Creation Consumer Finance Ltd.
Both DSG Retail Ltd and Creation Consumer Finance Ltd are authorised and regulated by the Financial Conduct Authority.