Windows 10 troubleshooting tips

Want Windows 10 on your laptop or PC but not really sure how to get it? Check out these troubleshooting tips…

12 Aug 2015

Windows 10 New


If the update has failed before, try removing all USB devices from your computer, apart from your mouse and keyboard, and trying again. In many cases this will fix the problem.


"I’m being told the update isn’t applicable to my computer"

Problem: ‘I’m running an older version of Windows. I’ve tried installing the Windows 10 upgrade and am being told ‘the update isn’t applicable to your computer’.  

Answer: You need the latest version of Windows (before Windows 10). Either Windows 7 Service Pack 1 or Windows 8.1 Update is needed to install Windows 10. Find out what version of Windows you’re using

If you already have 8.1 or Windows 7 SP1 check you have all the latest updates by running Windows Update.


"My PC doesn’t have the system requirements"

Problem: ‘I am trying to upgrade to Windows 10 and I’m getting one of the following error codes: 0xC1900200 – 0x20008/Code 0xC1900202 – 0x20008. What the heck does that mean?’

Getting a different error code? Get help with installation errors 

Answer: Your computer needs to meet certain requirements to run Windows 10. Your processor, computer’s memory and other things have to be up to scratch. What your computer needs for Win10:

  • Processor: 1 gigahertz (GHz) or faster processor or SoC
  • RAM: 1 gigabyte (GB) for 32-bit or 2 GB for 64-bit
  • Hard disk space: 16 GB for 32-bit OS 20 GB for 64-bit OS
  • Graphics card: DirectX 9 or later with WDDM 1.0 driver
  • Display: 800x600

Time for a new laptop? Check out our range of Windows laptops that offer free and easy upgrade to Windows 10


"I don’t know how to get Windows 10"

Problem: ‘How do I even get Windows 10? Do I have to buy it in the shop or online? Does it come on a CD? Help.’

Answer: Getting Windows 10 is easy. You order and install Windows 10 through an app. And it’s free if you’re running Windows 7 or Windows 8.1 Update. Provided you have the latest version of Windows and your computer meets the system requirements.

How to get Windows 10:

  • Run Windows Update on your PC or laptop to install any updates  
  • Click the Windows 10 (4 squares on an angle) icon on your taskbar
  • From the app Window click ‘reserve your free upgrade’
  • Your upgrade will be delivered in the coming days or weeks 
  • Wait for the notification in the app


"I don’t want to wait for Windows 10"

Problem: ‘I’ve ordered my upgrade but I’ve still not received it. I’ve checked the site and it says it could take days or weeks. I need it now.’

Answer: Windows 10 is being rolled out gradually in phases to deal with the millions upon millions of upgrades. Once you reserve your upgrade to Windows 10 your order is placed in a queue. Windows lets you know when your upgrade is ready.

Be patient – this can take days or weeks, but you’ll be notified as soon as your update is ready to install. Microsoft says in a blogpost: ‘Rest assured we are working 24x7 to continue the upgrade process…we appreciate your patience over the days and weeks ahead.’

Buy a new laptop or PC to install Windows 10 straight away. As you set up your computer for the first time you’ll be offered a free upgrade to Windows 10. You should have Windows 10 within an hour or so. 

Check out our new Windows laptops and computers


"I’m not confident installing Windows 10 myself"

Problem: ‘It seems quite simple, but I’m a bit worried about getting it wrong. I’d rather not mess around with a new, expensive computer.’  

Answer: Let Currys experts do it for you. We have partnered with Microsoft to help you get started. Our Team Currys experts can help you set up Windows 10 on your new laptop or PC in store – provided it has a Services desk.


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