What’s happened exactly?
Following the Hotpoint and Indesit washing machine recall campaign launched in the UK and Ireland on 9 January 2020, the dedicated safety team has continued to review the situation and carry out further analysis of their washing machine portfolio, as agreed with the UK product safety regulator - the Office for Product Safety and Standards (OPSS).
As part of an ongoing investigation carried out by their safety team, they are adding 21 models, affecting up to 55,000 appliances in the UK, to this product recall.
In January, testing and analysis identified a potential fire safety risk with the door lock systems on certain models of washing machines manufactured under the Hotpoint and Indesit brands between October 2014 and February 2018. When the heating element in the washing machine is activated, in very rare cases a component in the door lock system can overheat, which, depending on product features, can pose a risk of fire. The issue relates to corrosion of certain materials in that door locking system, therefore machines that are more than two years old are at greater risk.
In the vast majority of cases, the product will fail safely, which is what it is designed to do in the event of an issue occurring. The user may note a burning smell or smoke, or that the door lock is not working correctly. In very rare cases, overheating can lead to a risk of fire, causing external damage to the appliance.
As soon as Whirlpool became aware of this potential safety issue, they notified the UK product safety regulator (OPSS) of the situation and launched a nationwide product recall in January to address the issue, which could potentially affect up to 524,000 washing machines sold in the UK.
Which washing machines are being recalled?
Whirlpool is recalling a limited number of washing machines sold in the UK and Ireland under the Hotpoint and Indesit brands that were manufactured between October 2014 and February 2018. Please note, no Whirlpool branded machines are affected.
How can I find out if I own an affected machine?
You should check if your washing machine is affected by this recall by visiting https://washingmachinerecall.whirlpool.co.uk
This site includes an online model checker tool, as well as a full list of model numbers which includes the additional 21 models. Alternatively, customers can call their freephone hotline 0800 316 1442 [0818 903 281 for Ireland] where one of Whirlpool's advisers can assist with checking their model and providing further information.
What are Whirlpool offering affected customers?
Under the recall, all affected customers will have the choice of either a free-of-charge replacement washing machine of comparable specification, or a free-of-charge in-home repair of their existing appliance.
If customers choose the replacement option, Whirlpool will collect and dispose of their affected washing machines and deliver their new products free-of-charge.
Since January, more than 177,000 cases have now been fully resolved. A further 8,000 customers have scheduled a date to receive a remedy in the next few weeks. Whirlpool aims to complete the remedy process for all consumers currently registered within a matter of weeks
How are Whirlpool managing the recall through covid-19?
Whirlpool has taken numerous steps to allow it to continue to operate its business through the global coronavirus crisis as it remains committed to serving all its customers.
Whirlpool is following all government guidelines on social distancing, and has strict health and safety processes across its entire supply chain. All engineers and delivery teams are equipped with PPE including face masks, gloves and hand sanitiser, and are practising social distancing at all times during their work. To minimise the risk to staff and customers, Whirlpool is providing a contactless delivery and collection process, which means people do not have to physically sign any paperwork, and are called in advance of their scheduled delivery or repair appointment to make specific arrangements. If requested, appliances can be delivered to a secure location outside a customer’s home - such as a garage or garden - so that staff do not have to enter their home
What should I do with my affected washing machine between now and when Whirlpool recall them?
To avoid all risk associated with the use of affected models, customers should unplug their washing machines and not use them. If nevertheless customers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk. This is because the issue is associated with the washing machine’s heating element being activated during washing cycles above 20C.
For more Information please visit the dedicated recall campaign website below:
Alternatively call the Whirlpool freephone contact number seven days a week: 0800 316 1442