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Terms & conditions

Terms & conditions

At Currys PC World , we love to help you find the right tech, but if you’re buying for a business, please let us know; there are some other terms (and benefits) you should know about.

We’ve tried to keep our Terms and Conditions as clear as possible, and give you all the information we can about your online/phone purchases so that you completely understand the whole process, from order to delivery and beyond. It’s important to us that your online/phone shopping experience meets your expectations, so please spend a few minutes and read on. You’ll need to accept our T’s & C’s every time you make a purchase – they might change from time to time, so do check the date at the top of the page.

Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) apply to purchases made in one of our stores.

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Our contract after you have ordered
Prices and payments
Delivery and installation services
Missing, damaged or incorrect orders
Returns and after sales policy
Faulty goods
This website
General

Our contract after you have ordered

Firstly, don’t panic if you make any mistakes during your order, you can amend your order right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order, you’ll be given an Order Reference Number and details of the products (and/or services) you’ve ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We'll then send a further email headed ‘Order Confirmation’. This second email also lets you know how your products will be delivered to you. If we have to cancel all or part of your order for any reason, we will email you to let you know.

We do everything we can to ensure all details, descriptions and prices of products and services are correct at the time they appear on the site. Sometimes we have to hold our hands up and admit we’ve made a mistake on the rare occasion when inaccurate information has appeared the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, even if you’ve received your Order Confirmation email. But don’t worry - you’ll receive a full refund on any charges already paid.

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Prices and payments

As you would expect all our prices are in United Kingdom (UK) pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g., premium delivery. You’ll see all these in your Shopping Basket before you submit an order. Payment authorisation will be taken at the point that your order is placed. We'll then deduct the funds from your account when the order is dispatched from our warehouse.

When deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner. For example, we may pass on your details for them to check against certain public and private databases. This will help to protect you and us from fraudulent activities.

If we identify a transaction as being potentially fraudulent, we may ask our courier to return the goods to our warehouse, we may cancel your order even though you will have received the Order Confirmation email.

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Delivery and installation services

You'll find all the finer details about our delivery (including where we deliver to), installation and recycling services in our Help & Services section.

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Missing, damaged or incorrect orders

We want you to be fully satisfied with your product and would recommend that, where possible, you unpack and check for damage as soon as it arrives. If you receive a product that’s damaged, faulty, missing parts or we’ve sent you the wrong item, then please call us as soon as you notice on 0344 561 0000.

You can find more information in our Help & Services section.

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Returns and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase. Just let us know within 14 calendar days of delivery.

Can I return or exchange my handset or accessories?
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase. Just let us know within 14 calendar days of delivery.

We’ll accept items back even if you have opened the goods to inspect them. You’re entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of your items. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards and software packaging discs must still be sealed.

Please note opened headphones will not be able to be exchanged due to hygiene reasons.

Can I return or exchange my new SIM and tariff?
The table below shows our returns and exchange policy for 12-month, 24-month and rolling 30-day SIMs

NetworkVodafone LogoVodafone
Can I change my network?Within 14 days of purchase.
Can I cancel my contract?Within 14 days of purchase.
NetworkiD Mobile LogoID
Can I change my network?Within 14 days of purchase.
Can I cancel my contract?Within 14 days of purchase.
NetworkVirgin Mobile LogoVirgin
Can I change my network?Within 14 days of purchase.
Can I cancel my contract?Within 14 days of purchase.

How to cancel/refund your purchase
To refund or cancel your purchase, please call one of our helpful colleagues on 0344 561 0000.
Make sure you have your order reference number and delivery details to hand that can be found in our email headed
‘Order Dispatch’.

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

We’ll email you once your refund has been processed. Within 5 working days we’ll refund you using the same method of payment used for this purchase. If you paid using a Your Plan credit account, we’ll refund any money you paid upfront.

If you return an item with a promotional chequeback or cashback offer, you’ll no longer be eligible for the chequeback or cashback. Where the offer is only available when you purchase both a handset and SIM bundle, if you return the handset and/or SIM you will not be eligible for the chequeback or cashback.

We cannot refund/cancel your purchase:

  • Top-ups - bought instore, online, over the phone or on your mobile.
  • You’ve downloaded to the equipment: Downloads and apps.
  • Any headphones that have been opened (this is for hygiene reasons)

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Faulty goods

We know how annoying it is when your tech gets faulty, so we’ve tried to make returns and repairs as painless as possible.

If your tech suffers a fault within 30 days of purchase from one of our stores, or 30 days from delivery of your online order, we’ll offer either a repair, exchange, or refund.

If your tech becomes faulty within the manufacturer’s warranty period (these warranties usually last 12 months), we’ll offer you a repair. In all cases we reserve the right to inspect the item and verify the fault.

For a refund or exchange, the item must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

Arrange for collection by contacting After Sales - Talk to one of our advisors on 0344 561 0000.

After-sales is open from 8am to 8pm, Monday to Friday, from 8am to 6pm, Saturday and from 9am to 6pm Sunday.

Refunds for faulty items include the applicable delivery charge and you will not be charged for collection.

Replacement items are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect items from you it’ll be at our cost.

*Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your item is repaired by skilled and qualified engineers. If we refer you to such a repair centre when you call us, please be assured this is only in the best interest to get your item up and running again. If you’re not satisfied with their service, please let us know.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.

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This website

We, our group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

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General

These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Additional terms and conditions may apply for prize competitions and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the www.currys.co.uk/mobile. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.

Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR) platform. You can submit a complaint via the Online Dispute Resolution platform, which can be found at https://ec.europa.eu

Currys PC World is a trading name of DSG Retail Limited, 1 Portal Way, London, W3 6RS., registered in England No. 504877, VAT No. 226 659 933.

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