We all need an extra helping hand sometimes.
If you’re dealing with something that affects you physically, mentally, financially, emotionally or socially, you might need a bit more assistance when you’re shopping with us.
We call these ‘additional needs’ and they’re all part of being human.
We know a little bit of extra assistance can go a long way. So if you choose to share your additional needs with us, we’ll do our best to help.

When we know about your additional needs, we can do our best to help.
That might include speaking loudly and clearly if you have trouble hearing or speaking to someone else on your behalf if you’d prefer. These small changes can make it easier for you to shop with us.
Remember, you don’t need to tell us anything you don’t feel comfortable with. But if you do choose to let us know about your additional needs, we’ll do our best to help.

We keep anything you tell us about your additional needs within the Currys family. So whether you’re shopping with Currys, Carphone Warehouse, E2Saves or Mobiles.co.uk, we’ll use this information to
assist you where we can.
This might include changing your paperwork to a larger font if you have a visual impairment or letting someone else act on your behalf if English isn’t your first language.
We care about your privacy and promise to keep your personal information safe and secure. Take a look at our Privacy Policy for more information.

Even though some situations like relationship issues or money worries aren’t permanent, you might still need a bit of extra assistance in the meantime. We call these ‘short-term additional needs’.
We keep any short-term additional needs on your account for a limited amount of time. If you think you might need a bit more time, it’s really easy to extend it.

Of course. We know things change over time and your circumstances won’t always stay the same. That’s why we’ve made it easy for you to add and remove additional needs at any time.

With your Currys account, you only need to share your additional needs with us once. That way it’s easy for us to keep track of them across all our channels. We can then do our best to assist you every time you shop with us.
There are loads of other benefits to making an account with Currys. You can check out faster, save items for later and track your orders. It’s a win-win!