How can we help?
We’re here to support you
Deaf or hard of hearing
If you have hearing and speech difficulties the Relay UK service can help you, visit www.relayuk.bt.com for more details.
Visually impaired
We can send you information in:
- Braille (Unified English Braille).
- Large print (Arial font size 20).
- Audio CD.
- Large print (Arial font size 20) in black and white.
Please contact us using the details below to request these documents.
For Currys flexpay policies, call Creation Consumer Finance:
For Insurance policies, contact the Currys Insurance Customer Services team:
You can also write us a letter addressed to Currys Customer Experience Team, PO Box 194, Cramlington, NE23 ODA
Visiting our stores
Sunflower Lanyards
We know that not all disabilities and long term health conditions are visible. That's why we use the Hidden Disabilities Sunflower Lanyard scheme in all of our branches. If you're wearing one we'll know that you might need a little more help.
It’s quiet time.
Every Monday to Friday until 11am, we’re reducing noise in-store, keeping lights low and making sure there are no flashing screens to ensure a calmer place to be.
How we can help with credit payments
Credit is provided by Creation Consumer Finance Ltd. Authorised and regulated by the Financial Conduct Authority.
If you're struggling to pay your bills the Creation Consumer Finance team can help.
Contact the Creation Consumer Finance team
To save time and for Creation Consumer Finance to give you the best help they can, please have these things to hand when you call them:
- Your Currys flexpay account numbers.
- Your monthly income and expenditure.
- And a pen and paper to jot things down.
If you have hearing and speech difficulties, the Relay UK service can help you discuss Currys flexpay account with Creation Consumer Finance. Visit www.relayuk.bt.com
How we can help with insurance policies
If you need additional support/help managing your insurance policy due to money worries, please contact us using the details below.
If you have hearing and speech difficulties, the national relay service can help you discuss your insurance policy with us. Visit www.relayuk.bt.com.