Returns and refunds

Our policy

You can return a faulty item for an exchange or a refund within 30 days of purchase or delivery.

If more than 30 days has passed since purchase or delivery and your item is still within its guarantee period (normally 12 months from purchase), we may be able to offer you a prompt repair.

We don’t cover faults caused by accident damage, neglect, misuse or normal wear and tear.

How to return a faulty item

Within 30 days of your purchase or delivery date, the quickest way to help is in store (exceptions apply). Use our store finder to find your local store.

If you purchased your item online and you can’t come in store, you can:

• Use our nifty Webchat service. Our expert team are on-hand to help you with your query.

• Complete this form and drop off your item at your local DPD Pickup Shop.

• Complete this form to organise one of our delivery partners to pick up your item(s) from your home at a time that suits you best.

If more than 30 have passed since purchased or delivery of your item, please get in touch using our Webchat service.

How to return an unwanted item

The quickest way to return your item is by visiting one of our stores (exceptions apply). Find your nearest branch using our store finder.

If you're unable to pop in for visit, you can try one of the following instead:

• Fill in this form if you'd like to drop your item off at a nearby DPD Pickup Shop instead.

• Or, fill in the this form if you'd like our delivery partners to collect it from your home at a suitable time.

Our policy

If you purchased online, you can return your items within 14 days even if you have opened it for inspection. It must be returned as new and in its original packaging.

If you purchased in store, you can return your item within 21 days in its unopened and sealed packaging along with proof of purchase (excludes connected mobile phones*)

*Returns policies for mobile phone contracts differ by network. You can change or cancel your contract with ID within 14 days of purchase. You are not able to change or cancel your contract with Vodafone.

I haven't received my order and I want to cancel it

Please contact us using our Webchat service, or if you don't have time, fill in this form and we'll get back to you as soon as we can.

I want to cancel my order by refusing delivery

If you’ve refused the delivery, or plan to refuse the delivery of your order because you want to cancel it, please contact us using our Webchat service.

I want to cancel a mobile phone contract order

To cancel a mobile phone contract bought online, please contact us by phone.

I received a damaged or incorrect item

You can arrange for the damaged or incorrect item to be collected and to receive a refund or exchange by contacting us using our Webchat service.

Any other reason

Please contact us using our Webchat service and we'll help you as best we can.