Is the item your returning large or small?
Small items are audio products, cameras, computers, gaming products, small appliances and TVs (43" & under).
Large items are major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs (over 43").
Exceptions to in-store returns
Our stores are unable to process a return for gym equipment, 'Online Only' large kitchen appliances and mobile phone contracts purchased online, or if you paid online using Your Plan credit.
For Paypal orders our stores can only offer an exchange or gift card. If you'd prefer a refund via PayPal contact us using our Webchat service.