You get instant breakdown support whenever you need it, whether it’s a mechanical fault or electrical breakdown. If your product breaks down, we’ll give you a brand new one on the spot. All you have to do is bring your broken device to a Currys store and if it's in stock, we’ll swap it straight away or find you an alternative replacement.
There are no limits, you can get as many new replacement products as needed during the 3 years of your agreement.
Exclusions include accidental and cosmetic damage.
For more details please see our terms and conditions.
Instant Replacement agreements are dealt with in store only. All you have to do is return the item to a store with your agreement documentation or receipt. If the fault is confirmed, we'll replace your item on the spot.
You'll be asked to return the product to store where one of our friendly colleagues will confirm whether the product has broken down due to an electric or mechanical fault. Once it's been confirmed, we’ll give you a new one on the spot or if your product is not available, we’ll find you an alternative replacement.
Your replacement will be a product of equivalent or similar specification up to a maximum of your original Product purchase price paid. If an appropriate Product is not available, the price originally paid will be credited towards a Product of your choice.
The Plan is for a total of 3 years, after which your Plan will expire. You are entitled to unlimited replacements during the 3 years of your Plan. However, your agreement will end if an appropriate Product is no longer available and we issue a credit towards a Product of your choice OR if the replacement chosen is not eligible for Instant Replacement and you'll be entitled to a pro-rata refund on any Plan payments you have made in advance.
No problem. If you're going into the store to get a replacement just make sure you take two forms of identification; one photo ID and the other confirming your address, (for example a utility bill). Alternatively, you can request a replacement for your agreement by calling the Contact Centre on 0344 561 0000.