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Help & support
Need assistance with an item you've bought or an order you've made? Got a question about a repair? Need tech support? Let's get you sorted!
We're here to help
Select a topic below and get the info you need.
Quick question?
Here’s some quick answers…
Want to return an item? No problem!
We're happy to offer you an exchange, a refund, or something else. To get started, click here to answer a few quick questions.
Cancelling your order
You can use our Webchat to discuss cancelling your order. Alternatively, you can complete this form, and we’ll get back to you as soon as possible.
You can track your delivery, installation or repair using our online trackers
If you have a question about our repairs service, please complete this form, and one of our helpful colleagues will get back to you as soon as possible.
If you have a question about Cloud Backup, please complete this form and one of our helpful colleagues will get back to you as soon as possible.
If you would like to close your account, please complete this form. Before closing your account, please back up everything elsewhere because once your account is closed, your data is then permanently deleted.
Got a question about 24/7 Tech Support? Want to make a support request? Then please complete this form. One of our helpful colleagues will get back to you as soon as possible.
Got a question about laptop trade ins? Want to request a trade in? Then please complete this form. One of our helpful colleagues will get back to you as soon as possible.
No problem! Just go to your Currys account and download your confirmation from the My Orders section. If you don’t have an account, get in touch with us here.
Got a question about finding or redeeming your download key? Visit our support page and unlock your downloads easily.
Reach out
Available 24/7, our Webchat is always on hand to help with your tech or order issues. And if our digital assistant can't help, we'll connect you to someone who can.
Our goal is to give excellent service to all our customers but we recognise that things do go wrong occasionally. We take all issues we receive seriously and aim to resolve all our customers problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. We will record and analyse your comments to make sure that we continually improve the service we offer.
What will happen if you make a complaint
a. We will acknowledge your feedback promptly
b. We aim to resolve all issues as quickly as possible
Most of our customers concerns can be resolved quickly but occasionally more detailed enquiries are needed. If this is likely, we will contact you with an update and give you an expected date of response.
What to do if you wish to make a complaint
If you are unhappy with any aspect of the handling of your service with us we would encourage you, in the first instance, to seek resolution by contacting us on 0344 561 1234, or in writing either via our website or by letter addressed to Currys Customer Focus Team, PO Box 194, Cramlington, NE23 0DA.
If you are still unhappy after you have received a final resolution letter from Currys or eight weeks has passed since your original complaint was received, you have the right to refer your complaint to Consumer Arbitration. Consumer Arbitration is an Alternative Dispute Resolution​ scheme, operated by Consumer Dispute Resolution Limited (CDRL), to which currys subscribes. You can raise a case with the CDRL online at www.cdrl.org.uk/consumer-arbitration, by completing a form (avaiabale at the same link) and posting it to Consumer Arbitration 12 – 14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW or by calling 0203 540 8063.
Once you have submitted your complaint form, Consumer Arbitration will complete an initial assessment of your complaint and refer it to Currys to request our response within 21 days. ​Should you have any questions, Consumer Arbitration has a dedicated online Support Centre which operates Monday to Friday, 9.00am-5:30pm, and is on hand to provide information and assistance to consumers who require information about its complaint handling process. This can be accessed at www.support.cdrl.org.uk.
Our goal is to give excellent service to all our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all our customers problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. We will record and analyse your complaint to make sure that we continually improve the service we offer.
What will happen if you make a complaint
a. We will acknowledge your complaint promptly
b. We aim to resolve all complaints as quickly as possible
Most of our customers concerns can be resolved quickly but occasionally more detailed enquiries are needed. If this is likely, we will contact you with an update within 14 working days of receipt and give you an expected date of response.
What to do if you wish to make a complaint
If you are unhappy with any aspect of the handling of your insurance we would encourage you, in the first instance, to seek resolution by contacting us on 0800 049 0221, or in writing either via our website or by letter addressed to Currys Customer Experience Team, PO Box 194, Cramlington, NE23 0DA.
If you are still unhappy after you have received a final resolution letter from Currys or eight weeks has passed since your original complaint was received, you may be able to refer the matter to the Financial Ombudsman Service at:
The Financial Ombudsman Service Exchange Tower London E14 9SR
Telephone The Financial Ombudsman Service on 0800 023 4567 (free from UK landlines and mobiles) or 0300 123 9123 (Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number from any line including a mobile and will count towards any inclusive minutes you may have).
Or simply log on to their website.
Whilst we are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure does not affect your right to take legal action.
Financial Services Compensation Scheme
Aviva are members of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if Aviva cannot meet their own obligations, depending on the type of insurance and the circumstances of your claim.
Our goal is to give excellent service to all our customers, but we recognise that things do go wrong occasionally. We take all issues we receive seriously and aim to resolve all our customer’s problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. We will record and analyse your comments to make sure that we continually improve the service we offer.
What will happen if you are unhappy
a. We will acknowledge your feedback promptly
b. We aim to resolve all issues as quickly as possible
Most of our customers concerns can be resolved quickly but occasionally more detailed enquiries are needed. If this is likely, we will contact you with an update and give you an expected date of response.
What to do if you are unhappy
If you are unhappy with any aspect of the handling of your Credit account we would encourage you, in the first instance, to seek resolution by contacting us on 0330 678 0511, or in writing either via our website or by letter addressed to Currys Customer Experience Team, PO BOX 1687 Sheffield S2 5YA .
If you are unhappy with the outcome of your complaint you may be able to refer the matter to the Financial Ombudsman Service at:
The Financial Ombudsman Service Exchange Tower London E14 9SR
Telephone The Financial Ombudsman Service on 0800 023 4567 (free from UK landlines and mobiles) or 0300 123 9123 (Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number from any line including a mobile and will count towards any inclusive minutes you may have).
Or simply log on to their website.
Whilst we are bound by the decision of the Financial Ombudsman Service, you are not. Following the complaints procedure does not affect your right to take legal action.
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