If you provided your email when you bought your item, your confirmation will be in your inbox. Just search for “Currys” in your email. Please note, it may be in your junk/spam folder. If you can’t find it in your email, please contact us.
Did you buy your item online for either in-store collection or home delivery?
If you created a Currys account (or logged into your existing account) when you bought your item, you can check your order’s status in the My Account area. Just go to the Your Orders section, then Order History. Here you’ll be able to track your order.
If you checked out as a guest when you bought your item, you can find your order confirmation in your email. Please note, it may be in your junk/spam folder. If youcan’t find it in your email, please speak to one our friendly team members.
We’re sorry to hear you’re having issues placing your online order.
Issues with adding an item to your basket
We do our very best to keep our website up to date as much as possible, but sometimes high-demand items sell out before we can update our system.
If an item isn’t showing in your basket when you try to add it, it may have sold out.
If you see an error message, saying your order can’t be processed due to high demand, the item may have sold out.
Issues with paying using your debit/credit card
If you’re experiencing issues paying with your debit or credit card at the checkout, this may be due to an issue with our provider during busy periods. Please give it a few minutes and try again. If after a few attempts, you still have issues, please contact your bank or card provider.
Issues with paying using a gift card
All gift cards can be used either online or in store, and on the Currys app. You can’t use gift cards on www.currys.co.uk/mobile
You can use up to 10 gift cards to pay for a single order.
We’re sorry to hear you’re having trouble with an item.
We're happy to offer you an exchange, a refund or something else. Just answer a few quick questions to get started.
All our items come with a standard 12-month warranty, effective from the day of purchase. Some manufacturers offer warranties longer than 12 months – please check your item for specific warranty details.
Please check your receipt to find out when you bought your item.
The best place to check if a product is in stock is on the product page where you can use your postcode to check availability of local stores or home delivery. If a product is unavailable for home delivery, you can try seeing if you can collect in store.
If the product you’re interested in is out of stock both online and in store, one of our friendly team members can help to advise you on an alternate product.
If you bought your item online, or if you provided your email address when you bought your item in store, your receipt will be in your inbox. Just search for “Currys” in your email. Please note, it may be in your junk/spam folder.
Do you want us to recycle a large appliance, such as a washing machine, dishwasher or a large-screen TV? No problem! You can add our recycling service to your basket when you buy your new appliance.
Please note, we recycle items on a like-for-like basis. The item we remove should be roughly the same size as the new one we deliver. Sometimes, we can remove a larger appliance, if we have room in our delivery van. You should disconnect your old appliance before we arrive. You don't need to do this if you've ordered installation for your new appliance.
For fridge freezer recycling, please defrost your old appliance before we arrive. If you don't get a chance to do this, don't worry too much. We'll secure its doors, so it doesn't leak water in our van.
Already placed an order for a large appliance, and want to add recycling? No problem! Call us on 0344 561 1234.
Got any small, old tech lying around? If we have room in our van, we can recycle this free of charge, along with your old, large appliance.
And you can always take your small, old tech into your nearest store. Here we'll be happy to recycle small bits you no longer need.
We’re sorry to hear you’ve received the wrong item, but don’t worry, we’ll get it sorted!
If you ordered your item online, use our Webchat to arrange an exchange or refund.
If bought your item in store, and have realised it’s not what you want, please take it back in store for an exchange or refund. Please note, your item must be unopened.
You can add a service to an existing order, but you can’t add additional products.
You can add TV installation to models over 43”, and you can arrange for us to install a large domestic appliance or recycle your old item. Just call us on 0344 561 1234 to discuss.
Sometimes we cancel an order if it contains an item that has been misrepresented on our website. We do everything we can to ensure all information, product descriptions, and prices are accurate when an item goes live on our site. However, sometimes mistakes happen, and we must rectify the wrongly published information before we can continue selling the item.
Sometimes certain items are in high demand, and you’re restricted to buying a limited number. If your order exceeds this restriction, we’ll cancel it (even if you’ve received an order confirmation), and you won’t be able to order the same item again for 90 days. You will receive a full refund for any amount you paid. If you placed your order in store, and it has been cancelled under these circumstances, you’ll need to go back in store with your proof of purchase for your refund.
You can find you nearest store using our store finder.
