*Mobile insurance is not available on handsets purchased on www.currys.co.uk. Mobile insurance is available on selected handsets purchased in store up to 90 days after purchase.
What's included
| Mobile Insurance Complete | Mobile Insurance Lite | |
|---|---|---|
| Replacement Period – Next working day (next working day replacement upon acceptance of claim and payment of excess before 5pm)◊ |  | |
| Damage to your mobile, including liquid damage, that affects how the mobile works | | |
| Breakdown of your mobile after the manufacturer’s or Currys warranty expires | | |
| Accessories supplied with your mobile or purchased from Currys to be used with your mobile. | Up to £300 | Up to £300 |
| Worldwide cover | | |
| 24/7 Phone Assist - Access to Expert Support giving you help with your mobile over the phone all day, every day. If something’s not working properly, there’s a tech issue you can’t solve, or you just need a hand getting things set up-we can help. | | |
| In Store Assist - Pop into any Currys store to get the Expert Support help you need. Visit our store finder to find your nearest Currys store. | | |
| 24/7 Remote Assist - If needed, one of our experts can access your mobile via an app and help to solve the problem as if they were right there. | | |
| Theft | |  |
| Loss | | |
◊ Next working day replacement upon acceptance of claim and payment of excess before 5pm. Working days are Monday to Friday excluding bank holidays. T&Cs apply.
Our cover doesn't include:
The excess you need to pay towards any claims - although there's no excess on breakdown
Any claim when you haven't paid your premiums
Any charges from your network provider in the event of unauthorised calls, messages, data use or downloads.
Cosmetic damage such as dents, scratches or any other type of damage that does not affect how the product works
For Mobile Insurance Lite: Theft & loss
For Mobile Insurance Complete: Any claim for theft or loss that occurs whilst the user has deliberately left the mobile unattended and unsecured
For Mobile Insurance Complete: Any claim for theft from an unattended vehicle, unless the vehicle was locked and the mobile concealed from view
Other exclusions apply - see our full insurance terms and conditions (PDF): Complete or Lite.
Pricing
Compare prices of these insurance products and extended warranties for electrical goods at www.compareextendedwarranties.co.uk.
Existing customers
If you've already got a mobile insurance policy, you can view your policy details, make a claim online or contact us with any queries using the links below.
Mobile Insurance Complete & Mobile Insurance Lite
Other queries
For help with any mobile insurance queries, you can reach us over the phone on **0800 049 0221**, Mon-Fri 8am-8pm, Sat 9am-6pm, Sun 10am-5pm^.
Insurance Self Serve
Log in to your insurance account here
Not registered yet?
If you have a Currys mobile insurance policy but you haven't set up your online services you will need to activate your account to make a claim or manage your policy online.
T&Cs and policy details
Purchased a Mobile Insurance policy on or after 11th March 2026? View Policy Terms and Conditions using the links below.
Purchased a Mobile Insurance policy before 11th March 2026? View Policy Terms and Conditions in the links below. Our contact details may have changed from those in your original Policy Terms and Conditions - please use our updated contact details at the top of this page to get in touch.
Mobile Insurance Complete IPID
Our 'Insurance Terms and Conditions' Data Protection - Privacy Notice can be found here.
Our 'Expert Support Terms and Conditions' Data Protection - Privacy Notice can be found here.
^ Calls to 0800 numbers are free from any UK line including a mobile. Calls may be recorded and/or monitored. Prices of calls to either number will incur roaming charges if calling from abroad. Check with your operator for details.