Return unwanted small items
It’s easy to return an unwanted or faulty small item (e.g. audio products, cameras, computers, small appliances and TVs under 43”) purchased online. Simply complete ourReturn Home collection formor ourDPD Pickup Shop formand choose whether you want to take your item to a nearby DPD Pickup Shop or if you want DPD to collect it from your home instead.
Return unwanted large items
You can request to return unwanted large items (e.g. major appliances like washing machines and TVs over 43”) purchased online using thelarge items returns request form. For faulty large items, please speak to one of our helpful colleagues using ourWebchat service.
Return something in store
Whether you purchased in-store or online, you can always return your item to one of our stores(exceptions apply). If you're in England or Wales, just pop in and speak to one of our helpful colleagues!
If you have any questions about Cloud Backup,please use this form.One of our helpful colleagues will get back to you as soon as possible.
If you would like to close your account, pleasecomplete this form. If you close your account, everything saved to the Cloud will be permanently deleted. So before you do, make sure you’ve backed it all up somewhere else.