Installation

You can track your installation here. If you're not going to be in, just make sure someone responsible is at home to sign for the installation.

Of course, we're always happy to help. We'll install most products even if you bought them somewhere else or have already had it delivered (excludes washing machines, tumble dryers and dishwashers).

Speak to one of our team on 0344 561 1234 to book.

You'll need to have a broadband connection with a wireless enabled modem or router. If the Smart TV does not have wireless built-in you'll need to purchase a wireless dongle before we arrive.

Yes, just make sure you choose our installation with gas appliance disconnection service.

Yes! We actually provide a door reversal service for £35 with delivery on selected models. Please check the product specification on the product page first to make sure this service is available to you.

We can't offer a refund if you haven't completed the necessary pre-visit preparations or if additional work is needed to complete the installation that we don't cover. It's really important you read the checklist for your installation before we arrive, found on the relevant product section on the Installation options page.

For major appliances, we don’t supply accessories (like hoses and cables), unless you've purchased installation.

No, if you wish to wall mount your TV you will need to buy a suitable bracket separately

It is important that a new refrigerator remains switched off after it is first installed (the length of time will vary between manufacturers but is usually between 4-6 hours). This process allows the refrigerant gases to settle and avoids damaging your refrigerator compressor.

If your existing connection is hardwired (not a plug and socket), or your appliance will be installed in any room containing a bath or shower, please call us on 0344 561 1234 at least 48 hours before we deliver your new appliance so we can assign the right expert to complete your installation.