Service information

General Terms & Conditions

Who we are

“We, Us, Our, Currys” means Currys Group Limited, a company registered in England and Wales, number 504877 whose registered office address is Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH and which trades under the names Currys.

If you have any problems with any of these services please contact us, however if you prefer to write we can be contacted at Currys Customer Services, The Parkway, Sheffield, S2 5DD

Our agreement

By ordering services from Currys you are entering into a contract with us. The terms below are important and set out our obligations to you and what you are agreeing to

Twelve Month Warranty

All the Currys services carry a twelve month warranty on parts and expertise. This means if there is a recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the product.

Service Visit Requirements

Important:

You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records.

If you book an in-home service appointment we will need the following at the time of appointment:

an adult (over 18 yrs of age) who has a basic knowledge of the service required or can be made aware of any problems encountered must be present;
access to the area and equipment being serviced and the electricity mains, plus light and power;
your agreement to follow our reasonable instructions;
In addition to the above requirements, if we will be working on your computer we will need:
a person with administrator level access present;
any relevant software recovery disk(s) (or other media);
a connected CD or DVD writer or reader.

Your computer system should have Microsoft Windows XP or later operating systems or Apple OS X or later, if you do not have these our Currys experts will still try and complete the requested service but as earlier systems are not supported by the licensee chances of a successful resolution may be limited.

If your software is, or appears to be, unlicensed we cannot perform a laptop or desktop computer repair.

Remote Services

Whilst our Currys experts will use reasonable amounts of skill and care to resolve problems you have referred to us, you accept that we may not be able to correct your problem using our remote support service due to circumstances beyond our control. In the event that it is not possible, we will discuss alternative methods with you in order to resolve your problem, including our in-home service.

We rely on the information you give us to operate this service. Such information must be complete and as accurate as possible to enable us to effectively resolve your problem.

Systems Excluded

Our services exclude support for the following:

Domain & active directory based networks;
VPN and WAN networks;
Corporate infrastructure hardware (complex firewalls, switches etc.); and Linux.

If your system includes any of the above (as becomes apparent to our Currys experts upon visiting) our Currys experts may give you a quote to resolve the relevant problem or you may cancel the service ordered for a full refund.

Software Licenses

Any software patches, upgrades or fixes applied to your system by our engineers during either a Remote Service or an in-home appointment, are licensed to you by us or the relevant third party licensors for your own reasonable personal and non-commercial use only unless otherwise stated. You may not supply such software to anyone else. The licensor retains all copyright and other intellectual property rights in such software.

Liability Exclusions

We do not have specific knowledge of your computer and its configuration. Whilst we will use our best efforts to minimise disruption to your system, we cannot be responsible for any unforeseen consequences of our services.

Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action.

We cannot be responsible or liable to you in relation to any service regarding:

any loss or corruption of data, information or records;
any loss of goodwill, or any loss of (or interruption to) business or contracts;
any failure by you to follow our reasonable advice, recommendations or instructions;
any losses you may suffer arising from your use of (or failure to use) any anti-virus software; and
any loss that is not reasonably foreseeable.

Information we require and use of information

We will ask you for certain details which we require to perform the service. This includes an address, a contact telephone numbers able to accept incoming calls and an email address. We will use the personal information you provide to us to provide the services to you. When you contact us, we may record your call for training purposes, we may ask for this personal information to be able to check your identity and we may make a note of this contact if it is relevant to your record.

Currys is committed to keeping your details safe and secure, and only processed in accordance with data protection legislation.

More information on how Currys uses your data, along with your data protection rights are set out in our Privacy Policy, which can be viewed at www.currys.co.uk/privacy.

We will not provide your personal data to any other third party.

Connect it

Cooker installation

What isn't covered by our gas, electric, dual fuel and built-in cooker installation services:

We cannot connect your new cooker if it puts you or our installer at risk We cannot connect your new cooker if the installation doesn’t pass health and safety guidelines We cannot refund this service if:

You haven't completed the necessary pre-visit preparations Additional work is required to complete the installation that we don't cover above