Why Us?

We've made our delivery services as flexible as possible. You can choose delivery from Free, Next Day or at a time to suit.

Store purchases are subject to different delivery options and charges. Please ask in store for details.

FREE DELIVERY

Large appliances

Laundry, fridge freezers, dishwashers, cookers & TVs over 39"

Weekday FREE
Weekend FREE
Delivery times 7am -7pm (7 days a week in most areas)

You will be informed of the time of your delivery via email the night before we are due to arrive. You can find a more specific time for your delivery via our Track it facility on knowhow.com

Installation and free recycling services available.

Products delivered directly by the manufacturer

Products delivered directly by the manufacturer (as indicated on the product page and confirmation page) are subject to their own terms and conditions and delivery options / times may vary. On purchase you will be asked to select a preferred delivery day or the manufacturer will contact you to arrange a delivery date.

All other products

Within 3-5 working days of placing your order FREE
Delivery times Weekday 8.30am - 5pm
Saturday 8.30am - 12noon

Store purchases are subject to different delivery options and charges. Please ask in store for details

NEXT DAY DELIVERY

Large appliances

Laundry, fridge freezers, dishwashers, cookers & TVs over 39"

Order by 8pm
Weekday All Day FREE Weekday Time Slot £19.99
Weekend All Day FREE Weekend Time Slot £19.99
All Day delivery time: 7am - 7pm (7 days a week in most areas)

If you would like Next Day delivery at a certain time, you can choose from one of the following time slots:

7am - 11am 9am - 1pm 11am - 3pm 1pm - 5pm

Products delivered directly by the manufacturer (as indicated on the product page and confirmation page) are not available for Next Day delivery.

Installation and free recycling services available.

Store purchases are subject to different delivery options and charges. Please ask in store for details

All other products

Order by 5pm
Weekday £4.99 Weekday Time Slot £9.99
Saturday £9.99 Sunday* £14.99
Delivery times Weekday 8.30am - 5pm
Saturday 8.30am - 5pm
Sunday 2.30pm - 6pm

*Sunday delivery is only available to London, Greater London and other selected postcodes. The delivery option will be displayed at checkout if your order and delivery address are eligible for this service. Find eligible postcodes

Order between 5pm - midnight (Sunday - Thursday)
Next Day evening £9.99
Delivery times Mon - Fri 6.30pm - 10pm

Next Day evening is only available to London, Greater London and other selected postcodes. The delivery option will be displayed at checkout if your order and delivery address are eligible for this service. Find eligible postcodes


Orders which include both large appliances and smaller items will arrive as separate deliveries. Please select the appropriate delivery option for small and large purchases.

Store purchases are subject to different delivery options and charges. Please ask in store for details.

TIME SLOT DELIVERY

Large appliances

Laundry, fridge freezers, dishwashers, cookers & TVs over 39"

Weekday & Weekend £19.99

You can choose from one of the following delivery Time Slots (7 days a week in most areas):

7am - 11am 9am - 1pm 11am - 3pm 1pm - 5pm

If you require Next Day Time Slot delivery, please click here

Products delivered directly by the manufacturer (as indicated on the product page and confirmation page) are not available for Time Slot delivery.

Installation and free recycling services available.

Store purchases are subject to different delivery options and charges. Please ask in store for details

All other products

Weekday morning and afternoon
8.30am - 12noon or 12noon - 5pm
£9.99
Weekday evening
5pm - 8pm
£11.99
Saturday
before 12noon
£11.99
Sunday*
2.30pm - 6pm
£14.99
Named day
8.30am - 5pm
£4.99

*Sunday delivery is only available to London, Greater London and other selected postcodes. The delivery option will be displayed at checkout if your order and delivery address are eligible for this service. Find eligible postcodes


Orders combined with a mixture of large and small items will arrive as separate deliveries. Please select the appropriate delivery option for small and large purchases.

Store purchases are subject to different delivery options and charges. Please ask in store for details

SAME DAY DELIVERY

Most products except large appliances (laundry, fridge freezers, dishwashers, cookers) & TVs over 39"

Order by 9:30am (Monday-Friday)
Same day £9.99
Delivery times Mon - Fri 6.30pm - 10pm

Same day delivery is only available to London, Greater London and other selected postcodes. The delivery option will be displayed at checkout if your order and delivery address are eligible for this service. Find eligible postcodes

Where we deliver

Large appliances

Laundry, fridge freezers, dishwashers, cookers & TVs over 39"

Knowhow deliver to all mainland UK addresses (including Northern Ireland) and the following islands: Isle of Sky, Isle of Sheppey, Anglesey, the Isle of Wight, and the Isle of Man*. This excludes the Channel Islands and BFPO.

*Delivery fees may be higher

All other products

We deliver to all mainland UK addresses (including Northern Ireland) and all UK islands with the exception of the Channel Islands and BFPO.​

Next Day, Named Day and Time Slot delivery services are not available for the following postcodes:

  • AB30
  • AB44 - AB56
  • BT
  • EIZZ75 (All)
  • FK17 - FK21
  • G83
  • GY (All)
  • HS1 - HS9
  • IM (All)
  • IV (All)
  • JE (All)
  • KA27 - KA28
  • KW0 - KW99
  • PA20 - PA99
  • PH17 - PH99
  • TR21 - TR25
  • ZE (All)

Some of the services described above are only available in London, Greater London and selected postcodes, which are specified in this table:

St Albans AL1, AL2, AL3, AL4, AL5, AL6, AL7, AL8, AL9, AL10
Enfield EN1, EN2, EN3, EN4, EN5, EN6, EN7, EN8, EN9, EN10, EN11
Harrow HA0, HA1, HA2, HA3, HA4, HA5, HA6, HA7, HA8, HA9
Kingston Upon Thames KT1, KT2, KT3, KT4, KT5, KT6, KT7, KT8, KT9, KT10, KT11, KT12, KT13, KT14, KT15, KT16, KT17, KT18, KT19, KT20, KT21, KT22, KT23
Luton LU1, LU2, LU3, LU4, LU5
Milton Keynes MK1, MK2, MK3, MK4, MK5, MK6, MK7, MK8, MK9, MK10, MK11, MK12, MK13, MK14, MK15
Stevenage SG1, SG2, SG3, SG4, SG5, SG6
Slough SL0, SL1, SL2, SL3
Twickenham TW1, TW2, TW3, TW4, TW5, TW6, TW7, TW8, TW9, TW10, TW11, TW12, TW13, TW14, TW15, TW16, TW17, TW18, TW19, TW20
Uxbridge UB1, UB2, UB3, UB4, UB5, UB6, UB7, UB8, UB9, UB10, UB11, UB18
Watford WD3, WD4, WD5, WD6, WD7, WD17, WD18, WD19, WD23, WD24, WD25
London E1, E2, E3, E4, E5, E6, E7, E8, E9, E10, E11, E12, E13, E14, E15, E16, E17, E18
EC1, EC2, EC3, EC4
N1, N2, N3, N4, N5, N6, N7, N8, N9, N10, N11, N12, N13, N14, N15, N16, N17, N18, N19, N20, N21, N22
NW1, NW2, NW3, NW4, NW5, NW6, NW7, NW8, NW9, NW10, NW11
SE1, SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE17, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE25, SE26, SE27, SE28
SW1, SW2, SW3, SW4, SW5, SW6, SW7, SW8, SW9, SW10, SW11, SW12, SW13, SW14, SW15, SW16, SW17, SW18, SW19, SW20
W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14
WC1, WC2

Tracking your order

You can track your order online at our Knowhow Track it page, or via the courier specified in your confirmation email. All you need is your reference number (found on your order confirmation email), your postcode and telephone number.

If you have chosen standard free delivery for a large product, you can find out the expected time of your delivery after 9pm the night before your confirmed delivery date. Simply go to Knowhow Track it and enter your details to view the delivery schedule. Please note: In some instances, the information for your delivery may not become available until after 10pm.

Terms of delivery

Product availability - read more

Products delivered directly by the manufacturer - read more

VAT & Delays

Please be aware that we cannot offer VAT refunds to overseas customers ordering goods to be delivered to a UK address.

We do everything we can to ensure our delivery times are met but sometimes delays do occur. We will let you know if we become aware of any unexpected delays.

Recycling

If you are having your new product delivered, we just ask that you make sure your old appliance has been safely disconnected and is in a fit state to take away before we arrive. If you've purchased a Knowhow installation service, we'll disconnect your old product for you. Our in-home recycling service applies to large kitchen appliances and TVs over 39".

  • Built-in / integrated appliances should be disconnected and completely removed from their housing and refrigeration appliances should be fully defrosted and free of water
  • Please note: Gas and dual fuel cookers should be disconnected by Gas Safe Registered engineers

Find out more about our free recycling service here