Returns & refunds

We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.

Where did you purchase your product?

Online purchases

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For online and click and collect purchases of small items

You can request to return a small item purchased online using the small items returns request form.

This is available for audio products, cameras, computers, gaming products, small appliances and small TVs (under 43”).

If we accept the return, you’ll get an SMS from our delivery partner, DPD, with a collection date. If you need to change the collection date, you can do this via the link in the SMS message from DPD.

Once we have received and processed the return, you’ll receive your money back within 10 days.

Please note – for Gift Card purchases, a new Gift Card will be posted to the billing address on the order.

For online purchases of large items

You can request to return a large item purchased online using the large items returns request form.

Store purchases

More info

For store purchases of small items

For small items (like audio products, cameras, computers, gaming products, small appliances and TVs under 43”),  the quickest and easiest way to return these is in-store.

You can return in any Currys PC World store, it doesn’t have to be the one you bought it from. If for any reason you’re unable to get to a store, please contact our customer services team to arrange a pick-up from your home.  

For store purchases of large items

For large items (like household appliances or TVs over 43”) return to the store and they will arrange pick up of the item.

What is the reason for your return?

Unwanted product

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Unopened products

An unopened product can be returned for a full refund within 21 days of delivery if it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone. You must have your original receipt.

Opened products

You have a right to return unwanted items bought over the phone and online, even if you have opened them for inspection. You must let us know within 14 days from the day after delivery. Please contact us via chat or use the online returns form.

Faulty product

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If the fault occurs within 30 days of purchase (or delivery or installation) we will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service.

You can arrange for a return, repair or collection by calling our UK contact centre.

We’re always with you if a product develops a fault. However, before you return a product, please can you check that there is a fault. Call our UK contact centre and depending on the product, we may be able to help solve the problem over the phone.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. In all cases we reserve the right to inspect the product and verify the fault.

Damaged or incorrect product

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If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

You can arrange free product collection and refund, or an exchange or repair, by contacting our UK contact centre.

3 ways to return your product

We need proof of purchase, so make sure you have a sales receipt, bank statement or online invoice. We’ll find your purchase faster if you can give us your order number.

Instore
Whether you bought it instore, online or over the phone, most of our products can be returned to a Currys PC World store.
Find a store
Webchat with a colleague
Chat to us now! Our Webchat team is ready to help
Go to Webchat
Online

You can request to return items purchased online using our online request forms.

Small items return

Large items return

Exceptions to instore returns

Our stores are unable to process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit.

For PayPal orders our stores can only offer an exchange or gift card. Chat now to one of our helpful colleagues using our Webchat service.

Returns & refunds FAQs

How do I cancel an order I haven’t received?

If you choose to cancel an order that was purchased online that you have not yet received, please chat now to one of our helpful colleagues using our Webchat service. Alternatively, please use our dedicated online cancellation request form.

If you refuse delivery by telling the delivery driver, please chat now to one of our helpful colleagues using our Webchat service.

Can I return a product without proof a purchase?

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

Can I receive a refund for the delivery charges I paid for my purchase?

Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, our UK contact centre will discuss with you.

Returns & refunds terms & conditions

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