Returns & refunds

Where did you purchase your product?

Return exceptions

Our stores are unable to process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit.

Mobiles bought online can't be returned in store, but don’t worry – we’ve made online returns easy.

For PayPal orders our stores can only offer an exchange or gift card. Chat now to one of our helpful colleagues using our Webchat service.

Important information regarding Coronavirus (COVID-19)

Our #1 priority is to keep customers & colleagues safe. We have lots of safety measures at our stores. Please follow the signs and keep 2m from other customers and colleagues.
Most importantly, we ask that you please don’t visit our stores if you or anyone in your household is displaying symptoms of COVID-19.

What is the reason for your return?

Return policy

We have different return timings and procedures, depending on why you need to return your product to us.

Unwanted items

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For items bought online, you can return them within 14 calendar days even if you have opened them for inspection. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them or input any data/software The goods must be returned as new and in their original packaging.

Mobile phones should be in a pristine condition and you can turn the phone on and try it out. We recommend you don't save anything to the memory of the handset until you are sure you are happy with it.

You can change or cancel your network contract with Vodafone and Virgin Mobile within 14 days of purchase.

That’s not a problem. You can return your product in its unopened and sealed packaging within 21 days (excluding connected Mobile phones)* and we’ll give you an exchange or full refund, provided you have proof of purchase – no questions asked. *Returns policies for Connected mobile phones differ by Network.

Faulty goods

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Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund. If you purchased from store, and your product developed a fault whilst our stores were closed, then you can return these within 30 days of your local store re-opening.

Within product’s guarantee period (normally 12 months from purchase), we will offer you a prompt repair service. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

What if you have an issue with your phone?

Software updates
Some common smartphone problems can be fixed with a simple software update which you will be able to do yourself

No signal at home, what can I do?
Don’t panic. We’ve got a coverage guarantee!
If you can’t get a signal on your new phone, you can return it to us within 14 days and we’ll find a network that works where you live.
Go here to check to network coverage in your area – Network coverage checker

Damaged or incorrect product

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If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

You can arrange free product collection and refund, or an exchange or repair, by contacting our customer services team.

Returns & refunds FAQs

How long does it take to get a refund?

If you’re waiting for a refund of your order, please note that refund payments are currently delayed as a result of the impact of Covid-19. These can take up to 14 days to process. If you’ve been waiting longer than 14 days, then please contact our customer services team.

How do I cancel an order I haven’t received?

If you choose to cancel an order that was purchased online that you have not yet received, please chat now to one of our helpful colleagues using our Webchat service. Alternatively, please use our dedicated online cancellation request form.

If you refuse delivery by telling the delivery driver, please chat now to one of our helpful colleagues using our Webchat service.

If you want to cancel an order you’ve purchased online but haven’t received yet, please speak to one of our colleagues using our Webchat service or use our cancellation request form form.

To cancel a mobile phone order or contract bought online, please contact us by telephone.

Can I return a product without proof a purchase?

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

Can I receive a refund for the delivery charges I paid for my purchase?

Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, our contact centre will discuss with you.

What to do when returning or exchanging a mobile phone?

Remove any personal data

Before you return anything to us, please remove any personal data stored on the device such as photos or saved numbers, as you won’t be able to access these once your device has been returned
Make sure you include:
• Your full name and address (including postcode)
• Proof of purchase, or if you no longer have proof of purchase you can find the transaction number on the upper right-hand corner of your invoice
• Your item, along with all of the original packaging
• Any accessories that come with it (including any free gifts)

Returning an iPhone
Deactivate “Find my iPhone”. If you don’t, we may be unable to accept your return.

Returning an Android Phone
Deactivate Google Smart Lock. If we don’t, we may be unable to accept your return.

What about the SIM card?
There’s no need to return your SIM card.
If you are exchanging or returning an upgrade device, please keep your SIM card in a safe place – you may want to use it in your new phone*

*You’ll be liable to pay for any changes incurred on this SIM until your handset is returned and the contract is deactivated.

How do I make an international return or exchange on a mobile phone?

Returning or exchanging a phone that is no longer in the UK?
If you’d like to return a phone bought from us that is no longer in the UK, please contact us to see if your items are eligible for a return or an exchange.

Please note that you’ll need to cover the cost of shipping, duty and tax (where applicable). Currys does not cover the cost of postage for international returns except for the return of faulty items (only the cost of a standard UK postal service will be refunded where applicable).

Please make sure that you’ve followed the guidelines outlined by Royal Mail.

Please note: if you have received any promotional items as part of your purchase, these would also have to be returned.

**Calls to this number may be free from a landline. Prices of call from other providers may vary and from mobiles may cost a lot more. Calls may be recorded and/or monitored.