You can request to return a small item purchased online using the form below.
This is available for audio products, cameras, computers, gaming products, small appliances and small TVs (under 43”).
If we accept the return, you’ll get an SMS from our delivery partner, DPD, with a collection date. If you need to change the collection date, you can do this via the link in the SMS message from DPD.
Once we have received and processed the return, you’ll receive your money back within 10 days.
Please note – for Gift Card purchases, a new Gift Card will be posted to the billing address on the order.
Please contact our customer services team with your order details to hand.
Where possible we ask that you wait for your local store to re-open to return your item.
We’ve extended the time you have to return your item, and we won’t count any days that your local store is closed (this includes any time that your local store is open for collections only).
We know this won’t be suitable for all customers, so if you need a return more urgently then please contact our customer services team and have your receipt details to hand.
Please contact our customer services team to arrange this and have your receipt details to hand.
An unwanted product can be returned for a full refund within 21 days of delivery if it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.
You have a right to return unwanted items bought over the phone and online, even if you have opened them for inspection. You must let us know within 14 days from the day after delivery.
You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.
If the fault occurs within 30 days of purchase (or delivery or installation) we will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service.
You can arrange for a return, repair or collection by calling our UK contact centre.
We’re always with you if a product develops a fault. However, before you return a product, please can check that there is a fault. Call our UK contact centre and depending on the product, we may be able to help solve the problem over the phone.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. In all cases we reserve the right to inspect the product and verify the fault.
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
You can arrange free product collection and refund, or an exchange or repair, by contacting our UK contact centre.
If you choose to cancel an order that you have not yet received, please call our UK Contact Centre to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.
If you refuse delivery by telling the delivery driver, you need to phone us so we can process the refund.
We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via the Contact Us facility on the Help & Services page.
We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via the Contact Us facility on the Help & Services page or telephone 0344 561 1234. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.
If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.
Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.
In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.
If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.
For Online Only large kitchen appliances and purchases made using PayPal or Your Plan Credit, please arrange for a collection with our aftersales team on 0344 561 1234.
*Online Only large kitchen appliances and software product activation key cards cannot be returned to one of our stores, please call our Knowhow contact centre on 0344 561 1234.
Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.
If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.
Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.
If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.
To return a product you can either:
Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.
Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.
* Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.
** For Online Only large kitchen appliances and purchases made using PayPal or Your Plan Credit, please arrange for a collection with our aftersales team on 0344 561 1234.
For all returns and after sales service, please call our Contact Centre on 0344 561 1234 and we will assist you. Online Only large kitchen appliances cannot be returned to one of our stores.