RETURNS & REFUNDS

We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.

COVID-19 Update

Whilst our stores are temporarily closed, please find below how we can help you with returning or exchanging a product. All other returns T&Cs found on this page are unchanged.

Online purchases

More info

For online purchases of small items

You can request to return a small item purchased online using the form below.

This is available for audio products, cameras, computers, gaming products, small appliances and small TVs (under 43”).

If we accept the return, you’ll get an SMS from our delivery partner, DPD, with a collection date. If you need to change the collection date, you can do this via the link in the SMS message from DPD.

Once we have received and processed the return, you’ll receive your money back within 10 days.

Please note – for Gift Card purchases, a new Gift Card will be posted to the billing address on the order.

For online purchases of large items

Please contact our customer services team with your order details to hand.

Store purchases

More info

For store purchases of small items

Where possible we ask that you wait for your local store to re-open to return your item.

We’ve extended the time you have to return your item, and we won’t count any days that your local store is closed (this includes any time that your local store is open for collections only).

We know this won’t be suitable for all customers, so if you need a return more urgently then please contact our customer services team and have your receipt details to hand.

For store purchases of large items

Please contact our customer services team to arrange this and have your receipt details to hand.

Request a return or exchange for a small item purchased online

What is the reason for your return?

Unwanted product

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An unwanted product can be returned for a full refund within 21 days of delivery if it’s still in its original, unopened packaging. This returns policy for unopened goods is in addition to your statutory rights and applies to purchases made in store, online or over the phone.

Opened products

You have a right to return unwanted items bought over the phone and online, even if you have opened them for inspection. You must let us know within 14 days from the day after delivery.

You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.

Faulty product

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If the fault occurs within 30 days of purchase (or delivery or installation) we will always offer you either a repair, exchange or refund. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service.

You can arrange for a return, repair or collection by calling our UK contact centre.

We’re always with you if a product develops a fault. However, before you return a product, please can check that there is a fault. Call our UK contact centre and depending on the product, we may be able to help solve the problem over the phone.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. In all cases we reserve the right to inspect the product and verify the fault.

Damaged or incorrect product

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If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

You can arrange free product collection and refund, or an exchange or repair, by contacting our UK contact centre.

3 ways to return your product

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice. Please provide your order numbers when you return a product.

Instore
Whether you bought it instore, online or over the phone, most of our products can be returned to a Currys PC World store.
Find a store
Over the phone
You can arrange free product collection and refund, alternatively exchange or repair, by calling our UK contact centre.

0344 561 1234

Online
You can request a return or exchange for a small item purchased online by completing an online form.
Start returns request

Exceptions to instore returns

Our stores are unable to process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit. For PayPal orders our stores can only offer an exchange or gift card. Please arrange for a collection by phoning with our UK Call centre on 0344 561 1234.

Returns & refunds FAQs

How do I cancel an order I haven’t received?

If you choose to cancel an order that you have not yet received, please call our UK Contact Centre to inform one of colleagues whether you would like a refund or exchange. To speed up the process, please have your order number to hand before calling.

If you refuse delivery by telling the delivery driver, you need to phone us so we can process the refund.

Can I return a product without proof a purchase?

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

Can I receive a refund for the delivery charges I paid for my purchase?

Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, our UK contact centre will discuss with you.

Returns & refunds terms & conditions

Damaged, missing or incorrect orders

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product please contact us as soon as the damage is discovered via the Contact Us facility on the Help & Services page.

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via the Contact Us facility on the Help & Services page or telephone 0344 561 1234. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.

Returns/cancellations and after sales policy

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 21 days after delivery.

Following The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you inform us of your decision to cancel within 14 calendar days from the day after delivery of the goods. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. DVDs, CDs, memory cards and software packaging discs must still be sealed. If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new.

In the case of a service contract or a contract for the supply of a digital download, the cancellation period will expire after 14 days from the day of the conclusion of the contract.

If you consent to a digital download starting within the 14 day cancellation period and acknowledge the right to cancel will be lost, you will not be able to request a refund.

There are three ways to refund/cancel your purchase

  • You can return the product to one of our stores* with your emailed e-receipt and, if applicable, the card you paid with. When returning opened products to us, you should do so without undue delay and, in any event, not later than 14 days from the day on which you communicate to us your decision to cancel.
  • You can cancel your order via the Contact Us facility on the Help & Services page
  • By phoning us on 0344 561 1234 with your order reference number and delivery details to hand

For Online Only large kitchen appliances and purchases made using PayPal or Your Plan Credit, please arrange for a collection with our aftersales team on 0344 561 1234.

Please note: our stores are unable to process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit, and for PayPal orders our stores can only offer an exchange or gift card.

*Online Only large kitchen appliances and software product activation key cards cannot be returned to one of our stores, please call our Knowhow contact centre on 0344 561 1234.

Please also note: if you’re returning an item you paid for by PayPal, our store can provide an exchange or gift vouchers but not a refund. To receive a refund for a PayPal purchase, please arrange a return by calling us on 0344 561 1234.

Once we have received the goods back from you, we will give you a refund for the cost of the product plus the delivery charge paid (except for the additional costs arising if you selected a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the refund for any loss in value of the goods if the loss is a result of any unnecessary handling by you.

If you have requested we begin the performance of any service, such as installation of a product, within the 14 day cancellation period we have the right to retain any charge paid for services which have already begun or been completed.

Refunds can take up to 10 days to be credited to your payment card once we’ve received your returned item.

We cannot refund/cancel your purchase

  • If you return your product to a store without proof of purchase
  • There is a contract for services with the product and you have started using the services; this would include, for example, a mobile phone subscription
  • The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
  • If the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
  • The goods were a special order to your specification

Faulty goods

It’s bad enough that your product develops a fault, so we try to make our returns or repair service as painless as possible.

We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered and if possible, with the original box and packaging.

If a DVD, CD, or software item is faulty under guarantee we will happily exchange it for the same title or offer a refund.

To return a product you can either:

  • Take it to a Currys PC World store** (please note, if you’re returning an item paid for via PayPal, the store can provide an exchange or gift voucher but not a refund), OR
  • Arrange for collection by calling After Sales on 0344 561 1234. After-sales is open from 8am to 8pm, Monday to Friday, from 8am to 6pm, Saturday and from 9am to 6pm Sunday.

Refunds for faulty goods include the applicable delivery charge and you will not be charged for collection. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery.

Items sold on this website are generally intended for normal domestic and consumer use and not for resale or commercial use. If we arrange to collect goods from you it will be at our cost.

* Often repairs will be carried out by the manufacturers’ own repair agents with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such a repair center when you call us, please be assured this is only in the best interest to get you up and running again. If you’re not happy with their service we urge you to let us know.

** For Online Only large kitchen appliances and purchases made using PayPal or Your Plan Credit, please arrange for a collection with our aftersales team on 0344 561 1234.

Please note: our stores are unable to process a return for Online Only large kitchen appliances or when you have paid online with Your Plan Credit, and for PayPal orders our stores can only offer an exchange or gift card.

For all returns and after sales service, please call our Contact Centre on 0344 561 1234 and we will assist you. Online Only large kitchen appliances cannot be returned to one of our stores.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM TRADING STANDARDS OR CITIZENS ADVICE CONSUMER SERVICE.