Returns & refunds

Would you like to return a small or large item?

Small items are audio products, cameras, computers, gaming products, small appliances and TVs (under 40").

Large items are major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs (over 40").

Exceptions to in-store returns

Our stores are unable to process a return for gym equipment, 'Online Only' large kitchen appliances and mobile phones purchased online, or if you paid online using Your Plan credit.

For Paypal orders our stores can only offer an exchange or gift card. If you'd prefer a refund via PayPal contact us using our Webchat service.

FAQs

How long does it take to get a refund?

These can take up to 14 days to process. If you’ve been waiting longer than 14 days, then please contact our customer services team.

How do I cancel an order I haven't received?

If you choose to cancel an order that was purchased online that you have not yet received, please chat now to one of our helpful colleagues using our Webchat service. Alternatively, please use our dedicated online cancellation request form.

If you refuse delivery by telling the delivery driver, please chat now to one of our helpful colleagues using our Webchat service.

If you want to cancel an order you’ve purchased online but haven’t received yet, please speak to one of our colleagues using our Webchat service or use our cancellation request form form.

To cancel a mobile phone order or contract bought online, please contact us by telephone.

Can I return a product without proof a purchase?

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

Can I received a fund for the delivery charges I paid for my purchase?

Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, our contact centre will discuss with you.

What to do when returning or exchanging a mobile phone?

Remove any personal data

Before you return anything to us, please remove any personal data stored on the device such as photos or saved numbers, as you won’t be able to access these once your device has been returned
Make sure you include:
• Your full name and address (including postcode)
• Proof of purchase, or if you no longer have proof of purchase you can find the transaction number on the upper right-hand corner of your invoice
• Your item, along with all of the original packaging
• Any accessories that come with it (including any free gifts)

Returning an iPhone
Deactivate “Find my iPhone”. If you don’t, we may be unable to accept your return.

Returning an Android Phone
Deactivate Google Smart Lock. If we don’t, we may be unable to accept your return.

What about the SIM card?
There’s no need to return your SIM card.
If you are exchanging or returning an upgrade device, please keep your SIM card in a safe place – you may want to use it in your new phone*

*You’ll be liable to pay for any changes incurred on this SIM until your handset is returned and the contract is deactivated.

How do I make an international return or exchange?

Returning or exchanging a phone that is no longer in the UK?
If you’d like to return a phone bought from us that is no longer in the UK, you’ll need to call us on 0344 551 0000** to see if your items are eligible for a return or an exchange.

Please note that you’ll need to cover the cost of shipping, duty and tax (where applicable). Currys does not cover the cost of postage for international returns except for the return of faulty items (only the cost of a standard UK postal service will be refunded where applicable).

Please make sure that you’ve followed the guidelines outlined by Royal Mail.

Please note: if you have received any promotional items as part of your purchase, these would also have to be returned.

**Calls to this number may be free from a landline. Prices of call from other providers may vary and from mobiles may cost a lot more. Calls may be recorded and/or monitored.

What about the SIM card?

If you’re exchanging or returning an upgrade device, please keep your SIM card in a safe place – you may want to use it in your new phone.*

* You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated.