Helping you save money, our stores offer you:

• Low prices backed by Price Match – learn later that you could have bought the same item for less elsewhere, and we’ll refund the difference; just like when you buy from us online
• In store-only clearance ranges & one-off deals on display models

Love your time in our stores with:

• Great ranges & brilliant displays, because online can never tell the whole story
• Tech-savvy sales colleagues to consult on the best buys for you
• Team Knowhow service bars (at selected stores), offering you bespoke computer & camera set up, maintenance, upgrades & much more

As well as using your credit or debit card, or Your Plan flexible credit*, in store you can also:

• Pay by cash
• Lease – with unlimited upgrades so you always enjoy the latest tech*

*Not available at standalone Carphone Warehouse stores.

To make life easier, at selected stores you can:

• Collect items you’ve ordered online (subject to availability)
• Recycle old, unwanted electricals for free
• Book installation for items bought from us or competitors
• Add breakdown cover for purchases less than 1 year old

For a refund or exchange, please return to store:

• An unwanted or faulty item bought recently
• Items subject to safety recalls (where stated on safety notices)
• Broken items covered by Instant Replacement Plans

Bringing technology to life, selected stores offer you:

• Demos of items you select, helping you find your best buy
• Demo sessions run by suppliers to test technologies to their max
• Single-brand sub-stores where you can explore Apple and Google’s eco-systems