Terms & conditions

1. Where to find information about us and our products

2. These Ts and Cs

3. We only accept orders when we've checked them

4. Sometimes we reject orders

5. We charge you when you order

6. We pass on increases in VAT

7. We're not responsible for delays outside our control

8. Products can vary slightly from their pictures

9. We may charge you if you don't give us information we need or if the information you provide about your delivery requirements is not correct

10. Delivery and installation services

11. Disconnection of your old appliances

12. Recycling

13. If you bought online or over the telephone, you have a legal right to change your mind

14. You can end an on-going contract (find out how)

15. Faulty products – Returns Policy

16. You also have legal rights if there is something wrong with your product

17. We can change products and these Ts and Cs

18. We can withdraw products

19. We can end our contract with you

20. We don't compensate you for all losses caused by us or our products

21. We use your personal data as set out in our Privacy Policy

22. You have several options for resolving disputes with us

23. Other important terms apply to our contract

You can find everything you need to know about us, Currys Group Limited (“Currys”, “we”, “us”, “our”), and our products on our website (currys.co.uk) or from our sales staff before you order. We also confirm the key information to you in writing after you order by email.

We’ve tried to keep our Terms and Conditions (“Ts and Cs”) as clear as possible and to give you all the information we can (but not too much) about your online/telesales transactions so that you completely understand the whole process, from order to delivery and beyond. It’s really important to us that your online/telesales shopping experience meets expectations, so please spend a few minutes reading through these Ts and Cs.

Items sold on our website and in-store are intended exclusively for normal domestic and personal use within the UK and are not for commercial use or resale in or to any other territory. In relation to sales from our stores within Northern Ireland or sales via our website for delivery to an address in Northern Ireland, by purchasing the item(s) you agree that the items bought are exclusively for your domestic and personal use within the UK.

Firstly, don’t panic if you make any mistakes during your order, you can correct any input errors right up until you confirm payment. Once you’re happy everything is correct and you’ve submitted an order, you’ll be given an Order Reference Number and details of the products (and/or services) you have ordered. You’ll then receive an email headed ‘Order Acknowledgement’ recognising receipt of your order. We will then send a second email headed ‘Order Confirmation’ to confirm that we have accepted your order. This second email also lets you know how your products will be delivered to you.

If you have placed an order by telephone and you don't have an email address, we'll give you the Order Reference Number over the phone and post you a copy of your receipt.

Sometimes we reject orders, even if you have received your Order Confirmation email. For example, we take all reasonable steps to ensure all details, descriptions and prices of products and services are correct at the time the information was entered onto the system. However, sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered).

We may also reject an order, for example, because:

• a product is unexpectedly out of stock;
• a credit reference we have obtained is unsatisfactory;
• we can't verify your age (where the product is age-restricted e.g. computer games);
• you have been abusive (either physically or verbally) to any of our staff or you cause or threaten to cause harm or damage to our staff and/or property;
• we identify the transaction as being potentially fraudulent (when deciding whether to accept your order we may use certain information about you, including any received from our accredited identity verification partner (we may pass on your details for them to check against certain public and private databases), to help protect you and us from fraudulent activities);
• your order exceeds the maximum product limit per transaction or per customer, e.g. we are only able to accept orders for a maximum of 2 PAYG mobiles as part of the same transaction, and some products carry a maximum product limit per customer in a 90-day period (as highlighted on the relevant product page); or
• you are located outside the UK or our delivery areas (as stated on our website).

When this happens, we will let you know as soon as possible by email and refund any sums you have paid for goods and/or services you will not receive.

However, for some products we take payment at regular intervals (for example, for our subscription products such as our auto-renewing software products), as explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.

All our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these and the total price you need to pay in your Shopping Basket before you submit an order. Payment is taken when you submit your order.

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

If our supply of your product is delayed by an event outside our control (for example, due to supply chain issues, traffic levels or adverse weather conditions), we will contact you as soon as possible to let you know and we will do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us via our Help & Support page to end the contract between us and receive a refund for any products you have paid for in advance, but not received.

A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.

We may charge you additional sums if you don't give us the information we've asked for about how we can access your property for delivery, installation or to provide services, or if the information you have provided to us is not correct, or if we cannot access your property to deliver the product. For example, we might need to re-deliver on a different date, on another vehicle or with extra manpower, or reschedule services.

You’ll find all the finer details about our delivery (including where we deliver to), installation and recycling services on our Help & Support page.

If you have ordered an appliance from us, you’ll need to have safely disconnected your old appliance prior to our arrival, unless you have chosen one of our installation services for your new product. Gas and dual fuel cookers must be disconnected by a Gas Safe registered engineer and mains wired electric cookers should only be disconnected by a qualified person.

For most large products on our website, we can take away your old appliance for you when we deliver your new one. Full details can be found on our Recycling page.

Your legal right to change your mind. For most of our products bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you can't change your mind. You can't change your mind about an order for:

• digital downloads, after you have started to download or stream these;
• services, once these have been completed;
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them (for example, shavers, sexual wellness products);
• sealed DVDs, CDs, memory cards and software packaging discs including games, once these products are unsealed after you receive them;
• a Software Product Activation Key Card, once the silver strip on the back of the card is no longer intact;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product, you must let us know:

• if it is goods (for example, an appliance or a TV, but excluding connected products with airtime, such as a sim-only contract – see below), no later than 30 days after the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
• if it is a connected product with airtime, such as a sim-only contract, no later than 14 days after the day we deliver your product.
• if it is a service that has not been completed (for example, installation services), no later than 30 after the day we confirm we have accepted your order.
• if it is for digital content for download or streaming (for example, software or a digital game download), no later than 14 days after the day we confirm we have accepted your order. However, you can't change your mind about digital content if you have agreed to download it during the cooling off period and we have started providing it.

How to let us know. To let us know you want to change your mind, contact us using our Webchat service. Have your Order Reference Number and delivery details to hand. You may also use the cancellation request form on the Returns, Refunds & Exchanges page of the website but it is not obligatory.

You have to return the product. If your product is goods (for example, an appliance or a TV), you have to return it (and any accessories and free gifts provided with it) to us within 30 days from the date of collection or delivery. You can:

• bring the product to one of our stores (unless you purchased the product using your Currys flexpay account or your product is an Online Only large kitchen appliance or software product activation key cards – see below*) - find your nearest store here or contact us using our Webchat service). You will need your email receipt and the card you paid with. Please note that Same Day Big Box Collections (e.g. washing machines) must be returned to store;
• drop off your item at a DPD pickup shop to send the product back to us, following the returns process on our website. If you do this, you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for goods which can't be posted, see the Returns, Refunds and Exchanges page on our website, or contact us using our Webchat service; or
• contact us via our Webchat service to arrange for a collection.

*Please note that:

• Online Only large kitchen appliances and software product activation key cards cannot be returned to one of our stores. These products require a collection, as set out above. Please contact one of our helpful colleagues using our Webchat service;
• for online purchases made using PayPal, if you return your online purchase to store, our store colleagues will only be able to offer a refund via an exchange or gift card. For a refund via your original means of payment, please post or arrange for a collection of the product with our aftersales team using our Webchat service; and
• online purchases made using your Currys flexpay account cannot be returned to one of our stores (unless it is a Same Day Big Box Collection (e.g. a washing machine) which must be returned to a store). These products need to be posted back to us or collected, as set out above.

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

You have to pay for services you received before you change your mind. If you bought a service (such as installation services relating to a product or subscription goods or services) we don't refund you for the time you were receiving it before you told us you'd changed your mind. We may also charge you a fee to uninstall a product you are returning if required.

We reduce your refund if you have used or damaged a product. Goods must be returned as new and, where possible, in the original packaging. If you handle the product in a way which would not be acceptable in-store, we may reduce your refund to compensate us for its reduced value a “Non-pristine charge.” For example, we reduce your refund if the product's condition is not "as new", it has been damaged by you, price tags have been removed, you have installed the product or have inputted data/software onto it, the packaging is damaged, or accessories or free gifts are missing. In some cases, because of the way you have treated the product, no refund may be due. Our support team can advise you on whether we're likely to reduce your refund via our Webchat service.

When and how we refund you. If your product is a service, digital content or goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment*. We don't charge a fee for the refund.

*As set out above, for purchases using PayPal, if you return them to store, our store colleagues will only be able to offer a refund via an exchange or gift card. For a refund via your original means of payment, please post or arrange for a collection of the product with our aftersales team using our Webchat service.

We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription to digital content (such as software) or goods) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact us using our Webchat service.

We want you to be absolutely satisfied with your product and would recommend that, where practicable, you unpack and check it for damage as soon as it arrives. If you receive a damaged product, please contact us as soon as the damage is discovered via our Webchat service. Have your Order Reference Number and delivery details to hand.

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can chat to one of our helpful colleagues using our Webchat service. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.

If your product is faulty, we will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation, whichever is later). If the fault with your product occurs within its guarantee period (as notified to you during the order process) (normally 12 months from delivery) we will offer you a prompt repair service (see the Repairs section below) or exchange. In all cases, we reserve the right to inspect the product and verify the fault.

Refunds and exchanges. For a refund or exchange, the product must be returned complete with any accessories and free gifts offered and, if possible, with the original box and packaging.

If a DVD, CD or software item is faulty and is under guarantee (as notified to you during the order process), we will happily exchange it for the same title or offer a refund.

Repairs. Repairs will often be carried out by the manufacturers’ own specialist repair agents. If we refer you to such a repair centre when you call us, please be assured this is only in your best interests to get you and your product(s) up and running again. If you’re not happy with their service, please let us know by using our Webchat service.

Returning a faulty product. To return faulty products, you can either:

• take it to a Currys store (unless it is an Online Only large kitchen appliance, gym equipment, or items purchased online using your Currys flexpay account – see below). Please note that if you’re returning faulty goods to a store which have been paid for via PayPal, the store can only provide a refund (if required) via an exchange or gift voucher; or
• arrange a return/collection by contacting our After Sales Team using our Webchat service*.
• For Online Only large kitchen appliances, gym equipment, and purchases made using PayPal or your Currys flexpay account, please contact our After Sales team using our Webchat service* to return your faulty product.

*After-sales is open from 8am to 8pm, Monday to Friday, from 8am to 6pm, Saturday and from 9am to 6pm Sunday.

If we arrange to collect faulty goods from you (which must be from a UK address) it will be at our cost. Refunds for faulty products include the applicable delivery charge and you will not be charged for collection. Replacement goods if sent, will be sent to you by standard delivery. If a fault occurs while you are abroad, please contact us using our Webchat service to discuss how we can assist.

We do not cover faults in products which are caused by accident, neglect, misuse or normal wear and tear. Consumable items, such as non-rechargeable batteries and ink cartridges are covered by guarantee for 3 months after delivery (as notified to you during the order process).

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS. THESE ARE SUMMARISED IN SECTION 16 BELOW.

We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. See also Section 22 (You have several options for resolving disputes with us) below.

Summary of your key legal rights

If you have ordered goods, for example, an appliance or a TV, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

• Up to 30 days: if your goods are faulty, then you can get a refund.
• Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
• Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If you have ordered digital content, for example, software or a digital game download, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

• If your digital content is faulty, you're entitled to a repair or a replacement.
• If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
• If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation.

If you have ordered services, for example, installation services in relation to a product, the Consumer Rights Act 2015 says:

• You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
• If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.
• If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

Changes we can always make. We can always change a product or these Ts and Cs without notifying you in advance:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don't affect your use of the product; and
• to update digital content, provided that the digital content always matches the description of it that we provided to you before you bought it. We might ask you to install these updates.

Changes we can only make if we give you notice and an option to terminate. We can also make changes to the price of a product we supply as part of an on-going contract (for example, in relation to a software subscription, if the third party software provider increases the price of product), but if we do so we'll notify you in advance and if you are not happy with the change, you can contact us via the Help & Support page to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.

From time to time, we may need to stop providing a product, such as an ongoing service or a subscription for digital content or goods. We will let you know as soon as we can in advance if this happens, and we will refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

• in relation to an on-going contract (for example, a subscription contract for digital content, goods or services), you don't make any payment to us when it's due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, the information we need for delivery or to access your property;
• you have ordered installation services, and the property or installation environment is not safe for us to carry out the installation for example from a health and safety or cleanliness perspective;
• you cause or threaten to cause harm or damage to our staff and/or property; or
• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product from our store but you don't do this within 10 days, then we treat your order as cancelled and refund the purchase price, see Section 13 (If you bought online or over the telephone, you have a legal right to change your mind) above.

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. As long as we have taken the steps set out in Section 7 (We're not responsible for delays outside our control) above.
• Avoidable. Something you could have avoided by taking reasonable action or by following our instructions or advice. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

How we use any personal data you give us is set out in our Privacy Policy.

Complaints. Please contact our support team via our Webchat if you have any questions or complaints and they will do their best to resolve any problems you have with us or our products in accordance with our Complaints process.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to CDRL through their website at https://www.cdrl.org.uk/. CDRL does not charge you for making a complaint and if you're not satisfied with the outcome, you can still go to court.

You can go to court. These Ts and Cs are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. You cannot transfer your contract to someone else.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these Ts and Cs are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

Before you place your order, you may be asked if you want to add a voluntary donation to charity.

If you later change your mind and request a refund under these terms and conditions, please note that any charity donations will not be refunded.

We want to make sure that Currys Perks always works for you, so we may change the benefits and offers that it provides.

There may be more terms that apply to specific offers or services that are open to you through Currys Perks – but we’ll let you know about these at the time.

Certain Currys Perks benefits are not available in Northern Ireland; any such exclusions will be clearly set out in the applicable terms and conditions.

You can leave at any time, and we might decide to close Currys Perks. If that happens, we’d love to stay in touch to send you offers that you might not want to miss. But we’ll do this only as set out in our Privacy Policy. You can unsubscribe or change your preferences at any time by clicking on the unsubscribe link at the bottom of a Perks email, or as set out in our Privacy Policy – you’re in control!

Please contact us via our Webchat service if you have any questions about Perks.

currys.co.uk is a site operated by Currys Group Limited (“Currys”, “we”, “us”, “our”). We are registered in England and Wales under company number 504877 and have our registered office at 1 Portal Way, London, W3 6RS. Our VAT number is 226 659 933. We are regulated by the Financial Conduct Authority.

To contact us, please visit our Help & Support page for our contact details.

By using currys.co.uk (“our site”), you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which explains how we collect, use and store your personal data.
• Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods or services from our site, our Terms and Conditions of Supply (set out at the top of this page) will apply to the sales.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms of use that apply at that time. These terms were most recently updated on the date shown at the top of this page.

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal where possible.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms of service, and that they comply with them.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

If you choose, or you are provided with, an account username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable your account at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your account details, you must promptly notify us using the contact details on our Help & Support page.

We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on our site. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may use, download, copy, publish, transmit or otherwise make available by any other means the material and content on our site only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of use).

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model without our prior written consent.

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Our site, its content and any services provided in relation to the same are only targeted to, and intended for use by, individuals located in the UK. By continuing to access, view or make use of our site and any related content and services, you hereby warrant and represent to us that you are located in the UK. If you are not located in the UK, you must immediately discontinue use of our site and any related content and services.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us using the contact details on our Help & Support page.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions of Supply (set out at the top of this page).

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (a) use of, or inability to use, our site; or (b) use of or reliance on any content displayed on our site.
• In particular, we will not be liable for: (a) loss of profits, sales, business, or revenue; (b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; or (e) any indirect or consequential loss or damage.

If you are a consumer user:

• We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We will only use your personal information as set out in our Privacy Policy.

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

We are Currys Group Limited, a company registered in England and Wales with company number 504877, whose registered office is at 1 Portal Way, London W3 6RS ("Currys", "we", "us", "our").

By permitting Currys to use particular Content (by affirmatively responding to a request from us or on our behalf on social media with "#yes", or otherwise indicating your agreement for us to use your Content), you agree to these terms and conditions ("Terms"). Please read these Terms carefully.

In these Terms, "Content" refers to the photo and/or video, including any sound and accompanying text posted through your account on social media, accompanying metadata such as time and place of creation, your username, and links to your social media profile.

You grant to us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including on our social media accounts, websites, blogs, digital displays, advertising, and generally in the promotion of our products or services. Such rights also extend to our subsidiaries, affiliates, agents, employees, representatives, assigns, licensees, and anyone else acting on behalf of Currys.

Our rights to use your Content last indefinitely unless and until they are cancelled by you, which you can do at any time by completing an Individual Rights Request Form. We will remove your Content from our website and we will not reuse your Content after you cancel the right for us to use your Content.

The rights you grant to us to use your Content are non-exclusive and, subject to the rights you grant to us in these Terms, you retain all rights to use the Content for your own purposes. We will not pay any royalties or compensation to you or any third party for use of the Content. Use of the Content is at our discretion, and we are not obliged to use your Content in any particular way or at all.

You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content.

We respect all applicable laws and the rights of others and wish to avoid using any content that does not. By agreeing to these Terms, you promise that:

a. the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant to us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or if such permission is withdrawn at any time;

b. our use of your Content as provided herein will not infringe the intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws;

c. nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and

d. you are over 18 years of age and have the right to agree to these Terms.

You are liable to us and indemnify us against any actions, loss and damage arising out of any claims by third parties in connection with the Content, including claims for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. This means that you will be responsible for any loss or damage we suffer as a result of your breach of these rights.

The Content may contain information about you or identifiable individuals which constitutes personal data under applicable laws. By agreeing to these Terms, you agree to the processing of such personal data by us for the purposes set out in these Terms.

Where any personal data relating to any other person appears in the Content, you promise that you have also obtained their consent for us to process such personal data.

We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our privacy policy, which is available here.

Currys Group Limited is the controller of your personal data and you can find further information about how we process personal data within our privacy policy. To exercise any data subject rights, please contact us by email at [email protected]. Currys Group Limited also engages data providers or service providers to assist with the processing of personal data, including Qubeeo Limited (trading as StoryStream), located in the UK, who provides content curation, hosting, showcasing, and analytics services.

Instant Assistant is a service provided by Currys Group Limited ("Currys", "we", "us", "our"). By using Instant Assistant, you agree to comply with and be bound by the following terms and conditions ("Terms"). Please read these Terms carefully before using Instant Assistant.

Instant Assistant is an AI-powered conversational chatbot. Its intended use is to respond to common queries around returns and provide status updates on orders. We provide Instant Assistant free of charge and it is for information purposes only.

You may use Instant Assistant for your personal and domestic (i.e. non-commercial) use only. Instant Assistant is intended for use within the UK only and you should not access it from outside of the UK. We hope you find Instant Assistant easy to use, but if you have difficulties using it, you can contact us using the contact details on our Help & Support page.

You agree to use Instant Assistant in a way that complies with all applicable laws and regulations.

You must not misuse Instant Assistant, for example by attempting to:

• damage, disable or impair the functionality of Instant Assistant;

• introduce viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful into the systems servicing Instant Assistant or seek to extract data from or otherwise gain access to those systems;

• generate data to improve or train a similar or competing product or service; or

• generate inappropriate, offensive, defamatory or harmful responses or responses which may cause us reputational harm.

We reserve the right to suspend or remove your access to Instant Assistant at any time at our sole discretion. We do not guarantee that Instant Assistant will be available at all times or that your use of Instant Assistant will be uninterrupted.

Instant Assistant is powered by generative AI technology provided by a third party (Microsoft Azure). Although we try to make sure that responses are relevant, accurate and unbiased, we cannot guarantee this will always be the case because of the way generative AI works.

By using Instant Assistant, you do so at your own risk and acknowledge and understand that responses may not always be accurate or complete.

If you believe that any responses from Instant Assistant contain content which is offensive, inappropriate, defamatory or infringes on the intellectual property rights of others, please let us know straight away by using the contact details on our Help & Support page.

We are committed to protecting your privacy. Instant Assistant will not ask you to provide your personal data, other than to verify you are a known customer if you choose to use Instant Assistant to check the status of your order or to initiate and process a return.

To verify whether you are a known customer or to initiate and process a return, Instant Assistant will ask you for basic information only (for example, order number, name or delivery address and telephone number). You will not be asked to provide any sensitive data, such as passwords or bank / credit card details and you should not enter any sensitive data into Instant Assistant. Our use of your personal data is governed by our Privacy Policy available here.

We (and where applicable, our licensors) own all of the intellectual property rights in all of the information or materials submitted to, accessible from, generated by or comprised in Instant Assistant and the systems servicing it. This includes, but is not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind, whether registered or unregistered anywhere in the world.

Other than your personal data (our use of which is governed by our Privacy Policy and applicable laws), we may use Instant Assistant content (including all inputs and outputs) on an unrestricted and free-of-charge basis as we reasonably see fit.

We grant you a non-exclusive and non-transferable right to use Instant Assistant for personal, non-commercial purposes, provided you comply with these Terms. Our trade mark, or the trade marks of others may appear during the use of Instant Assistant, and you are not permitted to use this content unless you have our prior written permission.

Instant Assistant is a free service and used at your own risk. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising out of your use of Instant Assistant, and any liability we do have is limited to £500. Nothing in these Terms exclude liability that the law does not allow us to exclude or limit.

Our Website Terms of Use apply to your use of Instant Assistant. You can find them here.

Where there is any difference between our Website Terms of Use and these Terms, these Terms take precedence.

These Terms shall be governed by English law and we both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland. No one other than you or us has any right to enforce these Terms.

We may vary or update these Terms from time to time and your continued use of Instant Assistant after any changes signifies your acceptance of the revised terms. You should check these Terms from time to time in case there have been changes to them.

If you have any questions about these Terms, please contact us using the contact details on our Help & Support page.