Returns & exchanges

Changed your mind? Faulty tech?

If you need to return an item or ask for an exchange, then you’ll find all the info you need on this page.

How do I return or exchange an item:

Online purchases must be returned or exchanged by post.

Call us on 0344 561 0000 to check whether your item is eligible for a return. If your item is eligible for a return, we’ll email you a returns label.
Print this label, attach it to your parcel, and take it to any DPD Pickup Shop within 14 days of delivery. This service is completely free of charge.
You’ll receive two confirmation emails: one when your package is on its way to us, and another to confirm it has reached us safely.

You can find your nearest DPD Pickup Shop here.

Returns and Exchanges FAQs.

How long does it take to get a refund?

If you’re waiting for a refund of your order, please note that refund payments are currently delayed as a result of the impact of Covid-19. These can take up to 14 days to process.

How do I cancel an order I haven’t received?

If you choose to cancel an order that was purchased online that you have not yet received, please speak to one of our helpful colleagues by calling 0344 561 0000.

Can I return an item without proof of purchase?

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

Can I receive a refund for the delivery charges I paid for my purchase?

Yes we do refund the delivery charges in most instances. However, in some cases delivery charges may not be refunded, our UK contact centre will discuss with you.

How do I make an international return or exchange?

Returning or exchanging an item bought from us, that is no longer in the UK?

If you’d like to return an item bought from us that is no longer in the UK, you’ll need to call us on 0344 561 0000. to see if your item is eligible for a return or exchange.

Please note that you’ll need to cover the cost of shipping, duty and tax (where applicable). Currys does not cover the cost of postage for international returns except for the return of faulty items (only the cost of a standard UK postal service will be refunded where applicable).

Please make sure you’ve followed the guidelines outlined by Royal Mail.
Please note: if you received any promotional items as part of your purchase, these would also have to be returned.
** Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost a lot more. Calls may be recorded and/ or monitored.

What to do when returning or exchanging a phone

Remove any personal data

Before you return anything to us, please remove any personal data stored on the device such as photos or saved numbers, as you won’t be able to access these once your device has been returned.
Make sure you include:
- Your full name and address (including postcode)
- Proof of purchase, or if you no longer have proof of purchase you can find the transaction number on the upper right-hand corner of your invoice.
- Your item, along with all the original packaging
- Any accessories that came with it (including any free gifts)

Returning an iPhone

Deactivate "Find my iPhone'. If you don't we may be unable to accept your return.
Returning an Android phone
Deactivate Google Smart Lock. If you don't we may be unable to accept your return.

What condition does my product need to be in?

What can I do with my phone and still be entitled to return or exchange it?
The phone should be in a pristine condition and you can turn the phone on and try it out. We recommend you don't save anything to the memory of the handset until you are sure you are happy with it.

What about the SIM card?

There’s no need to return your SIM card.
If you’re exchanging or returning an upgrade device, please keep your SIM card in a safe place – you may want to use it in your new phone.*
* You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated.

Other products:

Other products, such as accessories and free gifts must be returned in their original condition and their original packaging.

Can I return or exchange my new SIM?

This table shows our returns and exchange policy for all SIM contracts.

NetworkCan I change my network?Can I cancel my contract?
Vodafone LogoVodafoneWithin 14 days of purchase.Within 14 days of purchase.
iD mobile LogoIDWithin 14 days of purchase.Within 14 days of purchase.
What can’t I return or exchange?

You can only return or exchange a product because you have changed your mind within the first 21 days and the product must be unused and unopened. If the product is opened and you purchased it in store, you can only return it if it is faulty. If it is opened and you purchased it online, you only have 14 days to let us know that you would like to return the product.

There’s something wrong with an item I bought online.

If you bought you item in store, just pop in and the team will be able to support you.

If you bought your phone online, give us a call on 0344 561 0000. We’ll let you know if you’re eligible for a return exchange or repair. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear.

Software updates
Some common smartphone problems can be fixed with a simple software update, which you will be able to do yourself.

Which devices qualify for trade-in?

We accept trade-in on thousands of laptop and tablets. To see whether yours qualifies, it's quickest to use our online 'get an estimate' calculator above. As long as it recognises your laptop or tablet's specifications, we can accept the device for trade-in. You can trade-in your mobile phone at our sister brand, Currys.

I’ve got no signal at home, what can I do?

Don't panic. We've got a coverage guarantee!

If you can’t get a signal on your new phone, you can return it to us within 14 days* and we’ll find a network that works where you live.

Go here to check the network coverage in your area:
checker.ofcom.org.uk/en-gb/mobile-coverage