Returns & exchanges

Changed your mind? Faulty tech?

If you need to return an item or ask for an exchange, then you’ll find all the info you need on this page.

How do I return or exchange an item:

Online purchases must be returned or exchanged by post.

Call us on 0344 561 0000 to check whether your item is eligible for a return. If your item is eligible for a return, we’ll email you a returns label.
Print this label, attach it to your parcel, and take it to any DPD Pickup Shop within 14 days of delivery. This service is completely free of charge.
You’ll receive two confirmation emails: one when your package is on its way to us, and another to confirm it has reached us safely.

You can find your nearest DPD Pickup Shop here.

Returns and Exchanges FAQs.

How long does it take to get a refund?
How do I cancel an order I haven’t received?
Can I return an item without proof of purchase?
Can I receive a refund for the delivery charges I paid for my purchase?
How do I make an international return or exchange?
What to do when returning or exchanging a phone
What condition does my product need to be in?
Can I return or exchange my new SIM?
What can’t I return or exchange?
There’s something wrong with an item I bought online.
Which devices qualify for trade-in?
I’ve got no signal at home, what can I do?