Care & Repair

How to buy

Online

Add Care & Repair with your purchase

Stores

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Call us on 0344 561 1234

M-F: 8am-8pm Sa: 9am-6pm Su: 10am-5pm

How to buy

FAQs

Why Care & Repair?

Why should I buy a Care & Repair when I have a manufacturer's guarantee?

Aren't items already covered under my home insurance?

Will Care & Repair protect me against accidental damage?

What support does Care & Repair provide for my product?

How long after buying a product do I have to take out a Care & Repair?

Pricing

Is there a charge for using my credit card?

Will you match the price if I'm offered a cheaper quote from the manufacturer?

Can I pay in instalments?

Are there any excess charges?

Existing customers

How do I get in touch for help, support and repairs?

What information do I need to provide?

Once my repair is approved, what is the procedure?

What do I do if my product is not fixed after 7 calendar days?

How long does it take for my product to be repaired?

Can I renew when my Care & Repair Plan ends?

Can I add Care & Repair to a credit purchase?

Can I go into a store to report a breakdown?

What happens if I've lost my paperwork?

How do I renew my agreement?

How do I cancel my agreement?

Renew your agreement

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Cancel your agreement

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