Care services

We get it - breakdowns happen. Add Care & Repair and if your tech stops working, we'll fix it fast. If not, we'll replace it. No biggie.

Important care service information regarding Coronavirus (COVID-19)

Care services (extended warranty and repairs)

For our extended warranty customers (Care & Repair, Repair & Support Plan or Care Plan), our repair lead times may be longer than usual. We continue to work to meet our customer promises, the impact of covid restrictions may affect this at times.

Extended warranty customers

Please contact us on 0344 561 1234 or contact us here to book your product for a repair. For items that need to be taken to our specialist repair centre (like TVs or laptops), we’ll arrange to collect your product from your home.

If you’re a critical worker, or an extremely vulnerable/shielding customer ( as defined by the UK government), please mention this when you contact us. We’re trying to prioritise getting to you first.

Where home visits are required for household appliance repairs, we’re also taking extra precautions to keep customers and our repair engineers safe:

  • Our repair crews will take all necessary safety precautions, including using antibacterial gel before and after every visit and will use cleaning wipes where possible.
  • We’ll call you before your appointment. If anyone at the property is isolating due to potential exposure, we won’t be able to complete the appointment and will re-schedule.
  • We ask that you stay 2m away from our repair engineers at all times and ideally in another room while they work on your appliance. Don’t worry, they’ll still show you that everything is up and running (or advise on next steps) before leaving.
  • Our repair engineers are also following latest government advice and self-isolating where they need to. This means that your repair appointment may be changed at the last minute. Please bear with us if this happens, we’ll get to you as quickly as we can.

Instant Replacement plans:

If you have an Instant Replacement agreement (products under £150), we’re really sorry, but we’re not able to support you until our shops re-open and our repair operation returns to normal.

We know this will be disappointing for many customers, but we’re trying to focus our teams on those customers who need our help the most.

Chargeable repairs

For customers without an extended warranty agreement, we’re reintroducing our chargeable repair services for household appliances, TVs and laptops. Please contact our customer services team or click here for the options available to you.