Web chat. Get live help.


Webchat is a great way of getting answers and common issues sorted and quickly, and it means you don't have to call and wait to speak to one of our colleagues.

So, what exactly can our virtual assistant do for you? Well, it can handle all these for a start:

Track your order, and request an amend, re-booking or re-delivery.
Online purchases
Get an order update, ask for a receipt, request a collection or exchange.
Store purchases
Sure, most store queries are handled in-store. But our virtual assistant should be able to give you receipt information and other general advice.
Track the status of an existing repair
Track my installation
Track the status of an installation

How does this work?

To get started, simply type the query into the virtual assistant box on the right-hand side of this page.

You can ask anything - it doesn't have to be one of the subjects above.

You'll got an answer straight away - or if our virtual assistant decides it can't help, you'll be passed through to one of our colleagues (an actual, real life one) for a chat.

Our colleagues are available:

Monday – Friday: 8am to 10pm

Saturday: 9am to 8pm

Sunday: 10am to 6pm