Webchat. Let our virtual assistant quickly solve your problem. If it can't help, you'll be connected to someone who can.
Got a question about your order? If you need help with delivery, returns, repairs or something else then Webchat can answer it for you.

How does it work?

  • Type your question into the chat box below.
  • Our Virtual Assistant will answer straight away.
  • If it can’t fix your problem, you’ll be connected to someone who can.

Our Virtual Assistant is available 24/7. Colleagues are available:

Monday – Friday: 8am to 10pm
Saturday: 9am to 8pm
Sunday: 10am to 6pm

Did you know? It’s now easier to find the answers to your questions without having to chat to us.