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FAQs
General
Which devices qualify for trade-in?
We accept trade-in on multiple categories, including; Laptops, Tablets, Mobile Phones, Gaming Consoles Smart watches and a range of Special offers. To see whether yours qualifies, it’s quickest to use our online ‘get an estimate’ calculator above. As long as it recognises your laptop or tablet’s specifications, we can accept the device for trade-in.
You can trade-in your mobile phone at our sister brand, Carphone Warehouse.
What happens to my trade-in device?
Traded-in devices are checked, and any data still stored on them is securely wiped. They’re then sent to a third-party for re-use – most are sent to developing markets where laptop and tablet use is growing rapidly.
What happen to any data left on my device?
Keeping your data and sensitive information secure is our top priority. When we receive a device for trade-in, we (or an approved third-party) wipe the data stored on it – this is done to Infosec Standard 5 (the same standard as UK government data destruction).
If you trade-in an iOS device, we delete the encryption key so that any stored data can’t be deciphered.
If your device can’t be wiped, the data storage components will be destroyed, and the waste materials recycled.
Can I cancel a trade-in?
Once you’ve got an online quote from us, you’re free to trade-in your device or keep it – the choice is yours. If the laptop you send us using the pre-paid label provided online differs from the one we quoted you on or the device you bring into store differs from the one you’ve specified online, the quote we gave you won’t apply.
Once you’ve traded in a device, we won’t be able to return it.
What if my device is broken, fake or counterfeit?
You’ll be able to trade in your device as long as it’s not counterfeit or broken beyond repair. When you get an online quote, we list the kind of failures that we will accept on your trade-in product. If you’re still not sure, simply bring your device into any Currys store.
There’s been an increase in counterfeit devices in the UK market. They might look like originals, but they are illegally produced, and can be dangerous to use. We won’t be able to accept these items for trade-in.
Can I trade-in a device I didn't buy from Currys or Carphone Warehouse?
Yes, it doesn’t matter where or when you bought your device. As long as it meets the requirements listed on our ‘get an estimate’ calculator, you can trade-in your device with us.
How do you assess your device's trade-in value?
The value of your trade-in device is based on its specification and condition, as confirmed by us in store. Before you bring it in, you can use our ‘get an estimate’ calculator to get a provisional valuation for your device.
How do you pay me?
We’ll pay you with a Currys gift card to spend in store or online. Where there are special promotions, there may be restrictions on using your gift card. If you Trade-in a Laptop online however, you will receive a refund to your bank account.
Why don't you offer trade-in online?
We offer online Trade-in for Laptops and we also offer Online trade-in for your mobile phone at our sister brand, Carphone Warehouse. You can get a provisional trade-in valuation online for all other categories but you’ll need to bring your device into store so we can verify it and exchange it for a gift card
If I receive an e-gift card, do I have to buy another laptop?
No, if you have chosen the Standard Trade In option you can use your eGift card against any purchase within our stores. For any promotional offers they can only be redeemed against qualifying promotional purchases.
Laptop trade in questions
Have an enquiry about your laptop trade-in? Complete this online form
Pre trade-in
Can I do my trade-in online or does it have to be done in a store?
You can do both! If you wish to obtain an E-Gift card to offset against your purchase, then please visit store. Alternatively, if you want a refund to your bank account then you can trade in online for Laptops. In order to take advantage of a promotion, the Trade-In must be completed in the same channel as your purchase; i.e. if you buy a laptop in store, you cannot Trade-In your old laptop online.
Can I trade my laptop in if it is faulty/damaged?
It depends on the problem. Please go through our quotation calculator to find out. If we cannot offer a value then you can use our recycling service for free.
Some of our promotions & offers accept working or non-working laptops!
What are the timescales for sending my laptop to you?
You can return your laptop whenever is convenient for yourself. We can however only hold the price we pay for 14 days from point of quotation. In some instances, quotes can be extended.
Can I trade in more than one laptop?
Yes of course, however each Trade In will need to be completed individually. You may only receive the promotional amount per one qualifying purchase.
Can your store retrieve data from damaged laptops prior to trade in?
We offer a data rescue service in store for a fee.
If I post my laptop in, how do I know you have received it?
We will send you an email confirming when we receive your laptop. We will also send you an email when you have been paid.
If I have an existing Care plan on my current laptop, will that carry over to my new laptop?
No, you must cancel your current care plan and take out a new one should you wish.
Settlement
Do I receive a BACS refund for my laptop?
If you choose to send your laptop into us through the online method, you will receive a BACS payment within 1-5 working days of us processing the device.
Do I receive a voucher/e-gift card as payment?
You can receive a Gift card payment, however the Trade In will need to be completed in one of our Currys Stores. If you Trade-in Online you will receive a BACS payment.
How long will it take for me to receive the BACS payment?
All BACS payments are made to you within 1 to 5 working days of us processing your device.
Post trade-in
What happens to my data if I cannot retrieve it off my laptop?
Once we have received and processed your laptop, the device will be data wiped to ensure that all data is removed.
Can you retrieve my data for me and send it out on a memory stick?
Unfortunately, we are unable to back up the data of the device once it has been received by ourselves. The device will be processed on the same date we receive the unit.
What happens to my laptop once you receive it?
After we have received your device, we will process this through our systems and ensure it meets the criteria selected online.
What happens if i change my mind and I have not redeemed the settlement. Is there a cooling off period where I receive my laptop back?
Once we have received your laptop we are unable to return this back to you.
B2B trade-in
Can I trade-in my laptop instore?
No, at this moment in time, you can only Trade-In B2B Laptops online.
What is my B2B Order Number?
If you have purchased your new laptop in store, you will have a B2B order number on your receipt. You’ll need to enter this, so we can match up your Trade-In with your purchase and pay you the promotional amount.