Delivery & collection

Collect your items(s) on the same day you order for FREE. Or you can collect on a day that suits you, without paying for delivery charges. Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

Once you have ordered, we will confirm your order but then we will send you a collection confirmation. Please wait for this confirmation before you come to store.

Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

You will need the last four digits of the card or gift card/vouchers that you paid with, plus your order number and collection confirmation email.

You can find out whether contactless collection is offered at your store by using our store locator.

Click on the I'm at a store link in your email. Make sure that you have the last 4 digits of your payment/gift card.

If you have changed your mind and no longer want to collect your order, you’ll need to contact us to cancel your order and receive a refund. Please use our dedicated online cancellation request form or chat to one our helpful colleagues using our Webchat service.

No problem! But first, don’t forget – you can track your order to see the latest delivery progress. If you still need help, you can chat to us using our Webchat service.

For large items, you can ask us to change your delivery date. This applies to fridge freezers, laundry appliances, ovens, TVs over 40" etc.

You can also use our Webchat to discuss your delivery details.

On the day we deliver your large item:

If you're not in, we'll call you to let you know we've arrived. If you're nearby, we'll wait a few minutes for you.

If you're not in, and not nearby, we'll leave a card, letting you know we tried to deliver.

You can re-book your delivery at no extra charge.

For small items, if DPD is your courier, you can change your delivery date via the text they send you.

If Royal Mail is your courier, you can't change your delivery date. If you're not in when they attempt to deliver, they'll leave a card, letting you know they called. You can use this to re-book your delivery or know where to go to collect your parcel.

You can track the delivery of a large item you’ve ordered via our live tracking service, and of a small item by the courier's online tracking system. Please check the Track my order page to find out more details.

We'll always do our best to make sure your delivery arrives on time. Sometimes delays can happen which we can't control. Don't worry, we'll let you know if we hear of any possible delays.

If you ordered a large item

• We’ll attempt to contact you at the time of delivery and wait a few minutes for you

• We’ll leave a delivery card to let you know we came.

• At no extra charge you can re-book a different delivery date that suits you.

To book another delivery date, chat now to one of our colleagues using our Webchat service.

If you ordered a small item

The courier will:

• Leave a delivery card and send you a text to let you know the delivery was missed.

• Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.

• Possibly deliver to your neighbours. In this case please see the delivery card left for you.

For large items, we deliver to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day and New Year's Day) For small items, a courier delivers on our behalf to most areas 7 days a week (except Easter Sunday, Christmas Day, Boxing Day, New Year’s Day and other bank holidays).

Yes, you can! If available, you can use our Reserve & Collect service. You reserve what you want online and collect it from your nearest store. Your item will be available for collection 1 hour after you reserve it.

You can find out if we deliver your product to your postcode, by inputting your postcode when you select the product. There may be some areas that we don’t deliver to e.g. Channel Islands or BFPO addresses, whilst some other may not have next day or time delivery slots.

We deliver large and small items separately, so if your order contains both, you’ll need to choose a delivery option for each.

You can book next-day delivery for certain large items, dependent on your delivery address and availability. Just to be sure, you can check individual product pages for availability.

For smaller items, it might take a little longer to deliver to Northern Ireland, Isle of Man and certain areas of Scotland and Cornwall. You will be offered all available delivery options at checkout.

Some items are delivered directly from the manufacturer or an approved supplier. This will be shown on the product page. For these products terms and conditions and delivery times may vary.

Choose your preferred delivery option as normal. If you’ve ordered a large item, the manufacturer will be in touch to arrange delivery.

You’ll get free delivery if your item(s) is delivered direct by the manufacturer, but standard & next-day delivery is not available.

If you're getting a large item delivered above the first floor of your home or block, our team can only decide if they can safely deliver it once they arrive.

They'll check steps, stairways, and any other obstacles and will only deliver if they're sure they can do it safely.

Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.

In this unlikely event:

• We’ll tell you why.

• We’ll let you know if any remedial work is needed for us to install your product.

• We’ll reschedule the visit if possible.

Yes, in fact anyone who lives at your address will do! We do require someone over the age of 18 to sign for delivery of large items, and there are different options available for small item delivery, depending on courier.

To keep your order secure, we may ask for a delivery PIN at the door. If needed, you’ll receive this once your order’s dispatched.

DPD will provide you with options when they send your tracking text, one of which is to leave in a safe place.

Sorry about that. Our most up to date information is on the website, so use this to check availability. With certain items, you may be able to place your order, we will update you after 7 days if the order has not already been sent to you. You can also select to be emailed when the product is back in stock.

Collect your items(s) on the same day you order for FREE. Or you can collect the from the next day, without paying for delivery charges. Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

Once you have ordered, we will confirm your order but then we will send you a collection confirmation. Please wait for this confirmation before you come to store.

Simply add your tech to your basket and select ‘collect in-store’. Complete your purchase online and then we’ll let you know by email when it’s ready to collect.

You will need the last four digits of the card or gift card/vouchers that you paid with, plus your order number and collection confirmation email.

You can find out whether contactless collection is offered at your store by using our store locator.

You can park in the designated parking bay. Click on the I'm at a store link in your email. Make sure that you have the last 4 digits of your payment/gift card.

If you have changed your mind and no longer want to collect your order, you’ll need to contact us to cancel your order and receive a refund. Please use our dedicated online cancellation request form or chat to one our helpful colleagues using our Webchat service.

Sometimes items from a single order arrive separately as we use different couriers.

You can track delivery of your items using their individual tracking numbers, found in either the text we sent you or your dispatch email. You can also use our guide to track your items.

We’re sorry to hear your order has arrived incomplete.

If you placed it online, find out where your missing items are through one of our friendly team.

Don’t panic, we’ll get it sorted!

If you placed your order online

Unfortunately, due to security reasons, we can’t change your delivery address once you’ve placed your online order. You can, however, cancel your order, and place it again with the correct delivery address.

If you placed your order in store

Please go back in store with your proof of purchase. One of our friendly team will be more than happy to help you.

You can find you nearest store using our store finder.

Here’s a list of our store opening times.