Returns, refunds & exchanges
Start againSorry you've got a faulty item. Let's sort it out.
In all cases we will need to have the fault verified so we can determine the best way to proceed and resolve your issue. Where a fault is identified, you may be entitled to a repair, replacement, or full or partial refund of the purchase price, depending on the circumstances and in line with your statutory rights.
Verifying the fault
If a product is within its warranty period, we have arrangements in place with manufacturers to verify any faults for you before you contact us for a resolution. We can help put you in touch with them directly if you call us on 0344 561 1234.
Please rest assured that your contract of sale is with Currys, and not the manufacturer of your item. Our arrangements with them are to enable our customers to have faults diagnosed quickly and easily. A manufacturer will usually have specialist resources that are dedicated to diagnosing any defects in their products, and we have a shared commitment to getting our customers back up and running as soon as possible.
In some cases, manufacturers may use third party engineers or repair agents to help them diagnose faults. For issues that can't be fixed or verified over the phone, the manufacturer may arrange an in-person engineer inspection and go from there.
Once a fault is confirmed
If the manufacturer confirms that your item has a manufacturing or design fault, they'll give you a validation code (or an uplift). Please then get in touch with us as soon as possible by calling 0344 561 1234 or using our Webchat. Once the fault has been verified, we'll do our best to resolve the issue with you.
Just a heads-up - we can't offer you an exchange or a refund if your item is faulty due to accidental damage, neglect, misuse, or normal wear and tear.
