Returns, refunds & exchanges

If you purchased it online, you can return your item within 30 days even if you've opened it. For a full refund, your item must be:

• Unused

• In its original packaging

• Complete with all its accessories

• Without personal data

• Not registered with its manufacturer

If you've used your item, you can return it only if it's faulty or not as described. In all cases, we reserve the right to confirm and agree a fault.

If you purchased it in store, you can return an unopened item within 30 days. Just make sure you bring your receipt with you when you come in store. You can't return items connected to airtime. These include mobile phones, sim contracts or broadband connections.

Please let us know as soon as possible if your item arrives damaged. You can return a damaged item within 30 days after delivery.

You can use our Webchat if you want to discuss returning a damaged item.

If you have changed your mind, you need to return your item to us within 30 days of purchase or delivery (whichever is later).

Returning your unwanted item to a store is the quickest way to get a refund. If you are returning the item to a store it must be within 30 days of purchase or delivery. Although most online returns are accepted in stores there are some exceptions. Use our handy returns journey guide to help you find the quickest way to return your item.

If you are not returning your item to a store, we allow a few extra days for the item to be dropped off/collected and returned to us but you must have requested and had your return approved within 30 days of purchase or delivery. It is important to get your return back to us without delay. If the item is not received by us within a reasonable time, you will need to contact us for your return to be approved again. If the return is no longer within our policy, we will be unable to approve the return.

No, if you bought from one of our stores or collected from a store, you can return you item to any store. Click here to find your nearest store.

The quickest way to receive your refund is to take your item to store.

Otherwise, refunds can take up to 14 days from when we receive your item. If you’ve been waiting longer than 14 days please contact our customer service team.

Unfortunately, we are not able to process returns in store for Online Only large kitchen appliances, gym equipment, mobile phone contracts bought online and items purchased online using a Currys flexpay account. For additional guidance, please click here.

You can cancel your online order using our cancellation request form. If your order is out for delivery, you can cancel it using our Webchat.

If you want to cancel a mobile phone contract purchased online, please contact us.

Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.

It’s always a good idea to keep the original packaging if you can just in case your item develops a fault and needs to be returned or sent for repair; or to keep your product safe when moving house.

No. Although most online returns are accepted in stores there are some exceptions. Use our handy returns journey guide to help you find the quickest way to return your item.

Well-known manufacturers

All manufacturers

Yes, sometimes we refund delivery, installation, and recycling charges.

If we couldn’t deliver your item during the slot you paid for, we can refund your delivery charges.

If there was a problem at our end with installing your item, we refund your installation charges.

If there was an issue at our end with recycling an item, we can refund your recycling charges.

Please contact us to discuss.

Make sure you send your phone back to us in its original packaging.

Please include all its accessories as well.

If you received any free gifts with your phone, please include these too.

Please remove all personal data from your phone before returning it to us. This includes numbers and photos.

Once you've returned your phone to us, you can't retrieve any data you may have left on it.

Please include your proof of purchase with your return. If you no longer have your proof of purchase, you can find your transaction number on your invoice.

If you're returning an iPhone, please deactivate Find my Phone. We can't accept a returned iPhone if this is still running.

If you're returning an Android phone, please deactivate Google Smart Lock. We can't accept a returned Android phone if this is still running.

You don't need to return your SIM card with your phone.

If you're returning an upgraded phone for an exchange, keep your SIM safe, you'll need it for your new device.

Whilst we process your returned phone, you'll still pay your agreed SIM charges. You'll pay these charges until we deactivate your contract.

If you’re exchanging or returning an upgrade device, please keep your SIM card in a safe place – you may want to use it in your new phone.*

* You'll be liable to pay for any charges incurred on this SIM until your handset is returned and the contract is deactivated.

If you want to return a mobile phone to us, but it's no longer in the UK, please call us on 0344 561 0000*. On this call, we can discuss your options.

Please note, when returning a phone to us from outside the UK, you cover all shipping, duty and tax costs. Returning a faulty mobile phone? We'll include your international shipping costs in your refund. Please note, we cover only a standard UK postal service in this instance.

Also, if you received any promotional items along with your phone, please return these too.

*Calls to this number may be free from a landline. Prices may vary with other providers. Calls from mobiles may cost a lot more. We may record and/or monitor calls.

Chat with one of our RepairLive experts. Sometimes, they can diagnose and fix laptop issues over the phone. They can also help you arrange a return, if necessary.

Please note, we don't troubleshoot refurbished laptops.

We’re sorry if your product has developed a fault. We work closely with our brand partners on domestic appliances as they are often able to resolve issues over the phone. So as a first step, after you’ve checked your user manual for tips and advice that might help, give the manufacturer a call. You can find a list of their contact details by opening Manufacturer Contact Details here or give us a call on 0344 561 1234 and we can connect you.

If the manufacturer is not able to resolve the issue over the phone they can arrange an engineer to help get you back up and running as quickly as possible.

If you've asked us to collect a large domestic appliance or a TV over 43", ask us for a collection update. Please note, you'll need to provide your reference number, starting with 74.

If you're returning a small item, you can find your collection details in the email DPD sent you. This email also contains your collection reference number. If this email isn't in your inbox, please check your junk/spam folder. If it's not here, please contact us.

If you've returned your item, you should receive your refund within 14 days.

If you're still waiting after 14 days, please contact us.

If your refund relates to a mobile phone, please call us on 0344 561 0000.